Ci2C Senior Collection Analyst - German Speaking

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at www.opella.com.​ 

JOB PURPOSE:

Deliver collection management services to CHC (Consumer Healthcare) Europe as per their respective Service Level Agreements (SLAs)

• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
• Dispute & Claims management activities
• Address operational issues and follow through to resolution in an effective and timely manner
• Deliver operational KPIs and comply with Opella policies and guidelines
• Participate in continuous improvement initiatives

KEY RESULTS/ACCOUNTABILITIES

Operation

• Deliver collection management services to CHC Europe for Opella entities within CHC perimeter as per their respective Service Level Agreements
• Collection Management services:
• Review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & follow-up actions as per defined process
• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Contribute to business and customer collection strategy reviews
• Execute in compliance with Opella policies and guidelines  
• Complete all activities as per the global Core Model and operational KPIs
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
• Pro-actively anticipate operational issues and coach junior analysts
• Build, document and transfer Core Model process knowledge (Level 6/7) relating to collections management

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition

KEY WORKING RELATIONSHIPS

• Head of Customer Invoicing to Cash Processing
• Credit management & collections lead

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

• Broad understanding of Customer invoice to Cash process and activities
• Hands-on knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Role model/coach to junior analysts

Background

• Graduate degree in accounting or finance
• 2-3 years' experience in Collections Management preferably in an international multicultural environment
• Fluent in English and German

Key Dimensions

• The Senior Collection Analyst reports to Ci2C