Operations Manager (Assistant CAM)

Description

Join a dynamic team at Emerald Island Resort, one of Central Florida’s premier resort-style communities! Our team is dedicated to maintaining excellence, enhancing guest experiences, and ensuring smooth operations in a vibrant short-term rental environment. If you are a proactive, detail-oriented leader with a passion for community management and exceptional service, we invite you to be part of a great team and help shape the future of our resort.

Primary Responsibilities:

Operational Oversight:

• Oversee key operational services such as Landscaping, Security, Valet Trash Services, Waste Management, and Tiki Bar operations.
• Conduct regular inspections and ensure the effective delivery of services by vendors.
• Supervise daily activities of the Office Administrator, Concierge Team (5+ staff), and Maintenance Team.
• Provide oversight for Tiki Bar operations, ensuring service standards and operational efficiency

• Focus on short-term rental property dynamics and manage operational responsibilities to ensure smooth day-to-day functions.
• Handle maintenance, safety, and compliance issues, and work with contractors for repairs and improvements.
• Manage security, amenity access, and parking procedures for short-term rental guests.

• Attend committee meetings, including Design Review Committee (DRC), and assist with scheduling, reviewing applications, and ensuring alignment with HOA guidelines.

• Lead, train, and schedule staff to maintain operational efficiency.
• Enforce SOPs and maintain high standards of customer service.

• Ensure adherence to HOA governing documents, Florida statutes, and rental regulations.
• Manage risk mitigation and violations protocols.
• Be available 24/7 for after-hours emergencies to address operational issues promptly.

• Assist with budget management related to operational services.
• Monitor performance to ensure cost-effectiveness and quality of service.

• Act as the primary liaison between residents, guests, property managers, and vendors.
• Enhance guest experience while ensuring community standards are upheld.
• Provide regular updates to the General Manager on operational issues and performance.

Requirements

Skills and Qualifications:

• Exceptional leadership, organizational, and project management skills.
• Strong communication and interpersonal skills for effective collaboration with residents, guests, board members, and vendors.
• Proficiency with Caliber Software, Microsoft Office Suite, work order systems, and design tools for creating newsletters and flyers.
• Availability to work weekends and after hours as needed.
• Experience in cash management, inventory control, and food and beverage operations.
• Ability to obtain a Notary License and Food Safety Certification.
• Availability for emergency response 24/7.

Experience and Education:

• Active Florida CAM License.
• Minimum 1 year as a Licensed Community Association Manager.
• At least 2 years of experience in operations management within a short-term rental or resort environment.
• Proven ability to manage day-to-day operations effectively.

Why Work with Us?

Emerald Island Resort is more than just a community; it's a destination. As an Operations Manager, you’ll play an integral role in managing the day-to-day operations of a vibrant, resort-style community, all while enhancing the experience for our residents and guests. Be part of a collaborative, growth-focused team dedicated to excellence. Apply today and become a leader in our exceptional resort environment!