Manager, Accounts Receivable

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

JOB SUMMARY

The eClinicalWorks/Epic Revenue Cycle Manager manages all functions of the organizations billing and revenue cycle for ECW and Epic markets to maximize cash flow while maintaining and improving internal and external customer relations. Supports, maintains, manages, and monitors the revenue cycle activities for the urgent care centers including Claim Production and Denial Management. The manager assures all established billing, systems, and workflow requirements have been met in order to ensure an efficient and streamlined revenue cycle. Responsible for the coordination of these efforts together with site personnel to ensure accuracy and timeliness. This role participates in the review of the Entity Revenue Cycle results, including (but not limited to) Denials, Net Revenue Realization, and Days in A/R. The Manager works to implement leading practices and operations that will positively impact the Revenue Cycle and help the Central Business Office operate according to industry benchmarks. In addition, the Manager will work to ensure GoHealth’s Revenue Cycle policies and procedures are followed in the multiple markets.

JOB REQUIREMENTS

Education

 High School Diploma or GED required
 Bachelor’s degree in Science, Business or a related field preferred.
 In lieu of degree, six (6) years of relevant work experience will be accepted in addition to the experience requirement required

Work Experience

 Five (5) years of experience exhibiting advanced performance in a physician billing revenue cycle or Central Business Office
 Three (3) years of leadership/management experience

Required Licenses/Certifications

None
Additional Knowledge, Skills and Abilities Required

 Advanced knowledge of third-party insurance, and familiarity with insurance plan types; HMO, PPO, POS, and Indemnity.
 Thorough knowledge of Medicare Fraud and Abuse regulations as well as HIPAA regulations.
 Possesses advanced knowledge of Practice Management Systems with expertise in billing.
 Detailed and process improvement oriented.
 Strong knowledge of the Accounts Receivable process
 Ability to work both independently and as a member of a team to solve complex revenue cycle issues.
 Ability to apply complex analysis and interpretation in order to assess issues involved in the financial and technical aspects of medical practice revenue management, including coding, billing, reimbursement and collections metrics, policies and procedures.
 Facilitates project management, on-going support, follow-up analysis and implementation support for projects with widely varying scope.
 Presents and communicates in a professional and effective manner.
 Clear and effective written and verbal communication skills.
 Skill and ability to handle multiple priorities and deadlines.
 Strong aptitude for adaptability and flexibility in dynamic environments.
 Strong demonstration of applied project management rigor.
 Demonstrated proficiency in the use of business support software applications such as MS Office (Word, PowerPoint, Excel, Visio, etc.).
 Prepares periodic and/or as requested status reports that quantitatively and qualitatively inform of project progress and results.
 Ability to analyze data and present findings to reporting director.
 Ability to develop and manage projects and workflow re-engineering.
 Excellent phone, communication, organizational skills, computer skills and mathematical skills
 Ability to maintain patient confidentiality
 Strong problem-solving skills and ability to make timely decisions
Additional Knowledge, Skills, and Abilities Preferred  eClinicalWorks experience
 Experience with Microsoft Excel and Word


ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Maintain Daily communication with direct reports and team leads.
• Maintain a high level customer service approach to working with Accounts Receivable Specialists, payors
and centers
• With support of the Director; interview, hire, and review team members
• Implement audits of team’s efficiency and thoroughness when working outstanding AR accounts
• Produce and maintain key performance metrics such as Charges, Payments, Days in AR, cash collections, etc.
• Overse