Field Support Technical Specialist- South Texas (m/f/d)

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Position Summary:

The role of a Field Support Technical Specialist is crucial in supporting the company’s mission to develop and deliver clear power plants that make 100% renewable energy a reality for the world. As Field Support Technical Specialist, you will support and lead field corrective actions to minimize turbine downtime. You will travel to wind farms for on-site training and troubleshooting as needed. This directly impacts the company’s ability to produce and maintain renewable energy solutions.

What you’ll do:

• Supports Field Technicians with turbine troubleshooting.
• Provides new sites with instruction, guidance, and implementation of internal processes.
• Works with new Site Management and Technician teams to successfully perform day-to-day functions to higher levels of performance.
• Provides on-site training and evaluation of Technicians for the development and completion of Technical Training on-the-job demonstrations required through appropriate training levels.
• Available for dispatch to support and/or lead field corrective actions.
• Supports O&M windfarms with turbine control issues.
• Evaluates turbine-specific problems and offers suggestions for turbine solutions.
• Evaluates turbine component failures and communicates problems via ServiceNow.
• Works closely with Technical Services to build a strong working knowledge of multiple platforms and models of Wind Turbine Generators.
• Supports and leads field corrective actions to minimize turbine downtime both remotely and at wind farms.
• Utilizes ServiceNow to manage and organize communication, guidance, prioritization, and resolutions of Turbine issues.
• Analyzes control data to evaluate turbine problems.
• Works closely with other groups and organizations to establish improvements, data generation, training updates, and documentation.
• Demonstrates a comprehensive understanding of internal processes, systems, and reports.
• Proficiently utilizes MS Office suite. (Excel, Outlook, Power BI, Project, etc.)
• Other responsibilities as assigned.

What you have:

• Minimum of a 2-year technical degree in electrical or electronics, or equivalent work experience.
• Bachelor’s degree in electrical or mechanical engineering preferred.
• Experience solving technical problems on electrical generating equipment preferred.
• Wind Farm Erection and Commissioning experience preferred.
• Wind Turbine Generator (WTG) experience preferred.
• Electrical generation experience preferred.
• Ability to read schematics to diagnose electrical and mechanical problems.
• Ability to manage several activities/projects at once to organize and prioritize work, prepare plans and meet deadlines.
• Ability to coordinate teams to perform inspections and repairs.
• Ability to successfully interact with all organizational levels.
• Ability to grasp complex concepts and offer solutions to turbine problems.
• Ability to work within assigned systems to coordinate repairs, troubleshoot, and record all data for use in reporting and further data analysis.
• Must be willing to travel to wind farms for on-site training and troubleshooting as required.
• Flexibility to work based 8-hour or 12-hour rotating shifts.
• Flexibility to work overtime.
• Ability to meet specific OSHA and ANSI weight