Business Systems Analystnior

Requisition ID: 16926

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The Senior Business Systems Analyst serves as the liaison between the business community and the technical development team(s) who support the systems the community uses. This person is responsible for ensuring that business needs, related to those systems, are clearly understood, documented and met.  The Senior Business Systems Analyst will work closely with business system users, subject matter experts and technical resources to support business requirement efforts, document functional requirements and design specifications and support development and testing efforts. 

What You'll Do

• ​​Elicits, analyzes, specifies, and validates the business needs of stakeholders. 
• Creates documentation ensuring that the requirements and design are complete, consistent, concise, traceable, feasible, unambiguous, and verifiable. 
• Conducts internal and external research to gain a better understanding of the project’s subject area. 
• ​Conducts meetings and presentations to all levels of stakeholders to share ideas and findings and to ensure that requirement specifications are correctly interpreted.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.​​ 
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes. 
• Develop reporting to track department metrics, verify product performance, and satisfy management requests.

What It Takes To Succeed

• Ability to work in a team environment with a strong sense of customer service and urgency.
• Proficient in written and verbal communication.
• Adept at creative problem solving with an ability to analyze quantitative and qualitative data. 
• Dedication to developing trusted customer, stakeholder and team relationships.
• Ability to learn and thrive in a fast-paced environment.
• Understanding of Agile practices and methodology.
• Knowledge of relational databases and ability to write basic queries.
• Capable of creating data visualizations using tools such as PowerBI and Tableau.

Experience

Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Education

Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being