Managing Director Technology SCM

Department:

Supply Chain Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Managing Director Technology Supply Chain Management is a high-impact role at the intersection of Technology, procurement, and enterprise strategy. Leading a team of 50+ Leaders and Cohearts, you’ll oversee the sourcing, negotiation, and management of complex Technology agreements across hardware, software, telecom, infrastructure, and professional services. This role partners closely with Senior Leaders up to the CIO, driving procurement strategies that fuel innovation, optimize costs, and manage risk across the enterprise. Success in this role requires a strong ability to guide strategic, high-stakes technology relationships and to proactively engage with Senior Technology and Business Leaders early in the planning process to enable smarter, longer-term decisions around technology cost and capability management. If you’re a decisive, collaborative Leader with deep IT sourcing expertise and a passion for building high-performing Teams, this is your opportunity to shape the future of Technology at Southwest Airlines. 

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Lead the efficient execution of a high volume of procurement activities, ensuring timelines, budgets, and quality standards are met
• Drive data-driven decision-making and reporting on sourcing performance and cost savings
• Partner with Technology Vendor Management to manage supplier relationships through structured performance reviews, scorecard development, and continuous improvement initiatives that support value creation, innovation, and accountability
• Champion governance, compliance, and transformation initiatives by supporting business case development, enforcing procurement policies and risk frameworks, and fostering a culture of continuous improvement and strategic collaboration
• Drive process improvement and automation by formulating strategies for transaction processing, championing new initiatives, and integrating best practices to enhance scalability, efficiency, and stakeholder satisfaction
• Provide strategic leadership in the development and execution of enterprise-wide technology sourcing and procurement strategies, ensuring alignment with organizational goals, operational excellence, and financial performance targets
• Develop and lead enterprise-wide sourcing strategies for software, hardware, cloud services, telecom, infrastructure, and emerging technologies
• Optimize supplier base to ensure performance, innovation, cost-effectiveness, and compliance
• Oversee complex negotiations and contract lifecycle management for a high volume of technology agreements, including master services agreements, SaaS, licensing, and cloud contracts as well as hardware, infrastructure, and telecom
• Lead, coach, and develop a high-performing team of sourcing and procurement professionals
• Drive accountability, continuous improvement, and excellence in execution, and build a collaborative, engaged, and results-oriented team culture
• Partner with