Patient Assistance Coordinator — $0 Healthcare for You and Your Entire Family

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

That’s why when you join our team, your healthcare costs $0 out of your paycheck—and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

Financial Assistance Representative exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion.

In this role, you will:

• Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
• Directly impact healthcare affordability and access, ensuring members feel supported every step of the way

This is a hands-on, hybrid role for someone who:

• Enjoys problem-solving, coordination, and relationship-building
• Takes ownership and follows through
• Wants their work to have real-world impact on people’s health and finances

What You’ll Do

In this role, you will:

• Own: Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
• Support: Members through phone and email communication with clarity, empathy, and transparency
• Collaborate with: Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates
• Improve: Cost management, coordination workflows, and member experience through strong documentation and follow-through
• Advocate for: Members’ financial and healthcare needs across provider offices and hospital systems

A strong performer in this role is known for:

• Leading with empathy and advocacy
• Navigating complex situations calmly and thoughtfully
• Consistently delivering timely coordination, cost savings, and member confidence

How Success Is Measured

Success in this role is measured by:

• Meeting or exceeding KPIs tied to coo