Switchboard Operator/Receptionist

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for a Receptionist to join their team. This individual will work a hybrid schedule out of the Richfield, Ohio office.

Essential Job Functions and Responsibilities

• Performs a variety of moderately complex clerical support duties within a functional group or team.  Tasks may include one or more of the following:

  • Receptionist:  Greets and directs vendors, customers and other visitors and may arrange for escorts.  Answers, routes and screens incoming calls.

  • Business Phones:  Builds organization knowledge and learns to answer organization-wide toll-free and direct phone lines.  Verifies and explores caller’s need to “warm” transfer to appropriate department.  Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee.  Accesses various business-related computer systems to assist in getting callers to the appropriate party.  May monitor email boxes for response or forward.

  • Clerk:  Performs functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail.  Maintains records, forms, verifies information and resolves moderately complex problems.  May assist in the purchase of office supplies and facility security functions (keys, badges, etc.).  May answer and/or screen incoming calls.

  • Printing:  Completes assignments of moderate technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items.  Performs necessary equipment set-up and preparatory work. Operates bindery equipment such as folder, cutter, perforator, punches, collator, drill, stapler, padder, etc.

  • Document Assembly:  Assembles, packages and/or distributes moderately complex policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.).  Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials.  Operates basic bindery equipment including perforator, punches and stapler.

  • Imaging-Scanning:  Scans routine/less complex documents of all types from customers, performing quality control and assuring legibility of all images.  Applies automated and/or manual index values at time of scanning.  Determines priority of work based on customer service level agreements.  Performs routine equipment maintenance.  As needed, may prepare documents for scanning.  May prepare documents for offsite storage.

  • Mailing:  Prepares incoming mail for distribution and processes outgoing mail.  Distributes and collects mail, determines and affixes appropriate postage.  Maintains records on postage, registered mail and packages.  Operates mailroom equipment including postage machine, sorter, inserter, etc. Maintains knowledge of the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.

• Complies with appropriate company and/or regulatory gui