Senior Manager, Patient Services and Distribution Effectiveness

About Acadia Pharmaceuticals

Acadia is advancing breakthroughs in neuroscience to elevate life. For 30 years we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson’s disease psychosis and the first and only FDA-approved drug for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer’s disease psychosis and multiple other programs targeting neuropsychiatric symptoms in central nervous system disorders. For more information, visit us at Acadia.com and follow us on LinkedIn and X.

Please note that Acadia's hybrid model requires this role to work in our office three days per week on average.

Position Summary:

As a Sr. Manager, of Patient Reimbursement & Distribution Effectiveness, you will lead performance insights efforts by integrating multiple data inputs and engaging colleagues to develop a comprehensive understanding of the patient on-boarding, reimbursement, payer access, and on-going treatment journey dynamics for the organization.  You will be responsible for generating and communicating operational insights across our product distribution network (HUB/SP/3PL), providing performance insights and opportunity assessments for of our Patient Service and Distribution team, identifying areas for patient treatment journey process improvements, conducting root-cause analysis, and additional ad-hoc business requests as needed.  The ideal candidate will have knowledge and analytical experience providing insights around the access and reimbursement process using a hub/specialty pharmacy distribution model,  ability to leverage commercial biotech databases and systems, have a strong self-starting curiosity with demonstrated ability to develop and execute on a sound analytic/logical problem solving approach, ability to synthesize and effectively communicate the insights generated from their analysis, attention to details, work collaboratively, and have the ability to manage multiple project projects at once.  This is a cross-divisional opportunity that is highly collaborative with multiple stakeholders leading analysis of performance that drives decision making and process improvement across the commercial organization.

Primary Responsibilities:

Team Deployment and Analytics:

• Leverage analytics tools and methodologies to interpret data from Hub, SP, SD, & 3PL channels to gain operational insights and assess areas of growth opportunity for relevant field teams.
• Define patient support KPIs to measure, develop routine reporting and analytics that monitor trends and performance of patient support programs and distribution activities across brands.
• Support the deployment, targeting, and activity prioritization of Field Access Managers (FAM) and Patient Access Managers (PAM) teams with the ability to deep-dive into detailed data analytics to identify key performance drivers around patient on-boarding process, the payer reimbursement process, and on-going patient treatment adherence/prescription refill process.
• Partner and support the distribution team, by establishing KPIs and performance reporting/score cards to monitor Acadia’s distribution partners to ensure services levels are meeting defined expectations.

Cross-Functional Collaboration:

• Collaborate and partner closely with patient support and distribution teams to ensure reporting metrics are consistent across the organization
• Partner with cross-functional teams in sales, marketing, trade, and market access to evaluate the effectiveness of current programs and strategize improvements to optimize the patient experience.  
• Work in sync with, IT and data management teams to ensure data warehousing and reporting requirements and processes are adhered to.
• Ensure data quality and availability through Hub, SP, SD, and 3PL v