Principal, Software Engineer

Position Summary...

What you'll do...

Are you passionate about pioneering cutting-edge technology, includingGen AI, that can revolutionize customer service experiences? Do you dream of creating innovative systems and products that will shape the future of customer service at the Walmart scale?

As a Principal Software Engineer,you will play a pivotal role in designing, developing, and implementing software products that help hundreds of millions of Walmart customers resolve their contacts, save time and money.

About Team: Customer Care Technology
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of Gen AI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

What you'll do:

• Collaborate with cross functional teams including business, product and other software engineers to understand the business problem, review business requirements, draft technical requirements, scope, design, develop, test, and deploy services and systems.
• Lead your team in performing design and code reviews, improving operational excellence to ensure high quality, high availability, scalable and performant systems.
• Creating scalable applications that solve complex real world problems.
• Expertise in a number of layers in the tech stack, from front-end development to back-end services and data platform.
• Learn and develop expertise inGen AIdevelopment, applyingGen AItechnology in customer care products.

What you'll bring:

• At least 8+ years of relevant industry experience in building highly available systems.
• Demonstrated end-to-end ownership from inception to deployment of complex project in production.
• Effective problem solving skills, ability to make design trade offs, balancing the long-term big picture and short-term implications of design decisions.
• Expertise in service oriented architecture.
• Expertise with Relational and/or No SQL Database.
• Experience with CI/CD and operational excellence best practices.
• Effective communication and collaboration skills, including consensus building, conflict resolution, influence and persuasion skills.
• Mentoring/coaching junior engineers in technical problem solving and career advancement.
• Preferred but not required: experience in launching successfulGen AIbased software products.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmarts cultur