Sr. Manager, Events | XL Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise event staff, as well as oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for overall customer and event promoter satisfaction and experience.

 

This role will pay from $70,000 to $80,000/year

 

FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

Position Expires: 09/11/2024

About the Venue

The XL Center is Connecticut’s premier destination for sports & entertainment.The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.

 

The XL Center is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

 

The XL Center entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.

 

The XL Center will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Plan, service and supervise large events including concerts, sporting events and trade shows
• Plan, direct and evaluate the work of subordinates and provide leadership for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
• Assist in booking events and managing the venue calendar
• Assist in preparation of departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Establish, communicate, and maintain effective working relationships with staff, contractors and facility users
• Complete all duties with a customer service focus through teamwork and dedication
• Advance, or assistance in advancing, event set up details and show production
• Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows
• Completion and/or assistance with the completion of pre-show event financial estimates
• Completion and/or assistance of post-show event settlements
• Advise lessees on services available form independent contractors for events
• Assist in oversight of event and security staffing department
• Assist in recruiting and training event and security staff
• Delegate assignments and review performance and results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Ensure that the facility is cleaned prior to, during and after all events to ma