Vice President, Sales Operations

See yourself at Twilio

Join the team as our next VP - Sales Operations 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As the VP of Sales Operations, at Twilio, you deliver operational excellence for the Twilio GTM organization, resulting in predictable and accelerating company revenue growth. You establish a data-driven sales operation’s function that enables the GTM team to achieve targets through improved sales efficiency, process optimization, and fine tuned forecasting accuracy. You lead the transformation of our GTM operational functions from selling stand-alone products to delivering comprehensive solutions. 

You will lead a high performance team of sales compensation, strategy and operations, and data analytics teams supporting both Communications and Segment products. This position will report to the Chief Revenue Officer of Twilio. 

The right candidate must have a proven track record in building, and leading a high-performing sales operations function for a growing multi-billion dollar software business. The future VP of Sales operations must be able to demonstrate their ability to drive improvements in sales productivity, process optimization, and forecasting accuracy. The candidate must be able to optimize territory management, quota setting, and operational efficiency to support the achievement of revenue targets. They will also have strong domain knowledge around sales processes, metrics, and relevant systems, and an understanding of both consumption and SaaS business models. 

If you are a leader who believes deeply in building inclusive environments, allowing employees from all backgrounds to contribute, grow and prosper, we’d love to hear from you.  As a senior leader, you must be a visible advocate and champion for our values, the Twilio Magic, helping build Twilio’s brand as an inclusive and diverse employer both internally and within the communities of our hubs. You must believe a diverse team, from the top down, allows all employees to achieve their full potential and as a result will allow Twilio to reach our goals, collectively.

Responsibilities

In this role, you’ll:

• Own the vision for the Sales Operations’ function, fostering a culture of collaboration and data-driven decision making, prioritizing an achievable roadmap for each team. 
• Build a high performing organization: Partner with other executives to formulate and communicate overall go-to-market strategy, both direct and indirect. Partner with sales leaders to understand their business, identify knowledge and skills gaps, conduct on-going needs assessments, and deliver targeted programs in coordination with Sales, Marketing, Product, Support and Operations leadership teams
• Drive Results: achieved annual growth targets for Twilio through optimized Sales Productivity, forecasting, and operational efficiency. Increase sales productivity through improved territory management, quota setting, and sales process optimization. Enhance operational efficiencies by reducing the cost of sales, leveraging automation and process improvements, while maintaining or increasing overall sales volume. 
• Lead with data: build a robust analytics function that provides comprehensive data backed insights on the business
• Represent the customer - Be the champion and voice of customers. Build impactful, personal relationships with customers and the field. Bring the customer’s voice into every decision making process.
• Think Strategically - Operate both strategically and tactically in a dynamic environment. Align the right resources to the task at hand; foresee and plan around obstacles.
• Become a trusted partner: Partner closely with CRO, sales execs, marketing, product, finance, customer success and operations leadership to provide critical sales operational data into business planning, product and GTM strategy, and jointly plan strategic initiatives such as entering new markets, verticals or geographies.
• Mentor and develop your teams for the next phase of growth for the business. 

What you need to succeed: <