HVAC General Manager

Welcome to the future of energy
We are both an electricity retailer and a tech platform and we think there is no better way to address our greatest challenge, climate change, than with the combination of those two.
Through our proprietary tech platform, Kraken, we are changing the way people interact with their energy company - by making it approachable, low cost, easy-to-understand, and most importantly, 100% renewable.  We’ve distinguished ourselves by being named 2020’s Energy Provider of the Year, which highlights our commitment to exceptional customer service. In many markets we are a leading employer on Glassdoor for best places to work.
We are disrupting the HVAC industry with our proprietary heat pump technology and innovative approach to heat pump installations in multiple markets around the world. In the U.S, we’ve distinguished ourselves by being named 2020’s Energy Provider of the Year, which highlights our commitment to exceptional customer service. In many markets we are a leading employer on Glassdoor for best places to work.
We are looking to add an HVAC General Manager to our team to provide strategic planning, leadership, and oversight of the contractor side of the business. The General Manager will act as a client interface to provide an incredible customer experience, as well as an in-field technical expert for our Installation team. You will be responsible for developing and managing business operations within the department as well as guiding and training new and existing personnel.

What you'll do

• You set strategy and goals for growth and oversee the day to day operations. 
• You monitor and report on operational activities, costs, and forecast data. Support other functions by providing manufacturing and financial data for preparation of efficiency/cost analysis, bids and proposals, and budgeting purposes.
• You implement strategic and tactical changes to improve efficiency, reduce cost, increase sales, and ensure quality workmanship. Review dashboards and financial reports and take appropriate action.
• You are significantly involved in designing processes and ways of working for our installers to create an excellent customer experience
• You inspire and motivate the team to be part of our energy revolution by fostering their creativity as well as motivating them to challenge their workflows and processes and make them better every day.
• You coach your team to help great people become even greater, and you create a work environment that allows craftspeople to excel, grow, and evolve
• You will support technical quality management in the delivery of high quality installations and attend relevant accreditation requirements and site inspections.
• You'll make sure customers have a great experience, and when things eventually do go wrong, you'll do whatever it takes to smooth things over. When necessary, you meet with customers in person.
• Forecast accurate monthly and job-based project revenue and gross profit. 
• Drives results and accountability across team to ensure achievement of project revenue and gross profit targets. Ensures achievement of both financial and operational objectives.
• Develop and maintains productive relationships with customers, general contractors, subcontractors, and suppliers.

What you'll have

• Experience in leading people and the ability to inspire and excite them to create a great customer experience. You have proven experience leading teams of technicians in the field.
• Confidence to be an experienced leader who can hit the ground running and get up and speed quickly in a dynamic environment, happy to take on tasks in all areas – large or small.
• Minimum of 5 years of experience in a supervisory role in the HVAC trade is required.
• Hands-on experience as a fully qualified HVAC professional.
• In-depth knowledge on heat pump installation and sizing.
• Top organization skills, the ability to keep a cool head, and are able to work under pressure
• The ability to establish and work with a network quickly to deliver promptly, with a focus on quality, safety, and a positive customer experience.
• Strong interpersonal skills, a keen eye for detail, and the ability to think creatively.
• A proactive mindset - anticipate the needs of customers, your team, and your colleagues, and are productive in the way you work
• To enjoy being on the road, visiting installers on site, and assisting tradespeople with their training and onboarding. 
• A passion for decarbonization! This role will be a vital part in helping us leave a big green dent in the universe. 
• TACL license strongly preferred, but not required. 

Why else you'll love it here

• Great medic