Senior Manager, DC Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

People Leader

All Job Posting Locations:

Jacksonville, Florida, United States of America

Job Description:

We are searching for the best talent for  Senior Manager, DC Operations in Jacksonville, FL!

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Job Summary

The Senior Manager, Distribution Center Operations serves as the site leader for a large‑scale distribution center and is accountable for end‑to‑end operational performance within the four walls of the facility. This role owns service, cost, safety, inventory integrity, and customer experience, while acting as the primary operational integrator across internal teams, cross‑functional partners, and third‑party logistics (3PL) providers.

This position requires demonstrated experience leading complex operational transitions, including overseeing cross‑functional teams through periods of significant change, and then assuming full ownership of steady‑state operations. The role operates with a strong bias toward governance, decision‑making, and risk management, rather than hands‑on execution.

Key Responsibilities

• Lead the distribution center through major operational transitions, including changes to systems, processes, organizational structure, or operating model.

• Provide direct leadership to cross‑functional operational teams during transition periods to ensure continuity of service, safety, and inventory integrity.

• Act as the single accountable leader for operational readiness, execution discipline, and risk mitigation, ensuring transitions are absorbed into stable, auditable, steady‑state operations.

• Own daily, weekly, and monthly performance of the distribution center, including OTIF, throughput, cost, safety, and inventory accuracy.

• Lead and develop all internal DC operations teams across inbound, receiving, returns, destructions, order management, and administrative workflows.

• Balance internal execution with 3PL throughput to ensure customer commitments and carrier cutoffs are consistently met.

• Serve as the senior escalation point for operational disruptions, service risks, and execution issues originating within the DC.

• Partner closely with Inventory Management to ensure inventory accuracy, quarantine discipline, release readiness, and new product stabilization are consistently maintained.

• Protect the customer promise by enforcing disciplined execution during peak periods, operational changes, and system transitions.

• Lead, coach, and develop a multi‑layer l