Vialto Care Consultant (US REMOTE)- Multiple openings

Company Description

At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth.

Our globally-integrated solutions support global workforce mobility, including immigration, tax, managed services, and digital solutions. As a trusted advisor of compliance, consulting, and technology services to multinational corporations, we solve complex, cross-border workforce mobility challenges to ensure our clients and their employees have a consistent and compliant global mobility experience.

Job Description

The role:  Vialto Care Consultant

Vialto Partners is committed to creating a connected and exceptional experience for our clients’ mobile employees as they embark on international assignments and relocations. The Vialto Care consultant plays a vital role in assisting our clients’ diverse workforce with their global mobility needs. We prioritize employee experience and strive to provide unparalleled support and guidance throughout the entire mobility process.

As a Vialto Care Consultant you will be an integral part of our team, supporting our clients’ employees and their families transition smoothly to new locations. Our Vialto Care consultants have a strong focus on delivering outstanding service with a human touch.

The Vialto Care Consultant is the primary point of contact for managing the mobility services for the client’s employees. Consultants are expected to anticipate questions from employees and to provide a connected experience, troubleshooting any issues with the clients’ service providers as well as internal functions. 

And whilst the support we provide is aligned with best practices across the industry, we know that a one size fits all approach to delivering exceptional service isn’t the same across all clients. The Vialto Care Consultant will understand in depth and detail  the individual client company culture and have a commitment to creating an exceptional employee experience.

Responsibilities include (but are not limited to):

• Facilitating the assignment/relocation of mobile employees by understanding and providing information on relevant policies, procedures, and available resources to client stakeholders.
• Familiarizing employees with the company's global mobility policies and ensuring adherence to established guidelines during the relocation process. Address any questions or concerns regarding policies and provide appropriate resolutions.
• Serving as the primary point of contact for employees and their families in their relocation journey.
• Being able to quickly and effectively assess complex employee queries  (via email, video conference or phone) and provide accurate, timely, and complete responses to questions and concerns
• Demonstrated strong commitment to delivering world-class employee service.
• Empathize with employees' challenges, actively listen to their needs, and proactively seek solutions.
• Liaising with, initiating, and managing other providers as expected (e.g. relocation, healthcare, immigration, tax)
• Document detailed notes for all employee interactions as part of day to day case management
• Manage a portfolio of employee relocation cases simultaneously. Prioritize tasks effectively and maintain meticulous records of all interactions and activities related to each case.
• Managing end to end lifecycle processes through relevant tools and platforms
• Identify opportunities for process optimization and customer experience enhancements
• Ensuring all billing and recording of hours is accurate and timely

Qualifications

Responsibilities include (but are not limited to):

• Facilitating the assignment/relocation of mobile employees by understanding and providing information on relevant policies, procedures, and available resources to client stakeholders.
• Familiarizing employees with the company's global mobility policies and ensuring adherence to established guidelines during the relocation process. Address any questions or concerns regarding policies and provide appropriate resolutions.
• Serving as the primary point of contact for employees and their families in their relocation journey.
• Being able to quickly and effectively assess complex employee queries  (via email, video conference or phone) and provide accurate, timely, and complete responses to questions and concerns
• Demonstrated strong commitment to delivering world-class employee service.
• Empathize with employees' challenges, actively listen to their needs, and proactively seek solutions.
• Liaising with, initiating, and managing other pr