Description

Business Management & Controls Director – Deposit Product

The Business Management & Controls Manager serves as a strategic partner to the deposit product & pricing leaders, ensuring operational excellence, risk management, and create consistency & alignment of how we manage performance across the segments. This role manages critical business operations including intra department business reviews, operational risk and audit coordination, and customer experience issue resolution. The position is designed to enable value creation and revenue growth while maintaining strong controls and business discipline.

Duties and responsibilities

Business performance management:

• Preparation and coordination of financial performance reviews, including monthly business reviews, board materials, and ad hoc executive presentations
• Develop and maintain reporting frameworks that track deposit growth, pricing effectiveness, and competitive positioning
• Support annual and intra year strategic planning cycles

Operational Risk & Controls:

• Own the operational risk framework for deposit products, including risk assessments, control testing, and issue remediation
• Serve as primary liaison with Internal Audit, Compliance, and Enterprise Risk Management teams
• Manage audit findings and responses, ensuring timely and complete remediation
• Coordinate operational risk reviews with segment leaders and maintain centralized risk tracking and reporting
• Develop and implement controls testing protocols and documentation standards
• Partner with Legal and Compliance on regulatory change impact assessments

Customer Experience:

• Organize and facilitate customer experience complaint and feedback reviews across segments
• Identify areas opportunities that could drive scalable CSAT improvements, customer advocacy, and customer retention
• Partner with product and channel partners to prioritize and resolve
• Primary contact to manage escalated customer issues or regulatory inquiries related to deposit products
• Project manage M&A integration efforts for the deposit product teams

Basic Qualifications

• Bachelor’s degree
• 10+ years of financial services experience

Preferred Qualifications

• Demonstrated experience in operational risk management, business controls, or audit
• Proven track record managing financial performance and reporting/ creating executive-level materials
• Experience working across multiple business segments or product lines
• Background in deposit products, retail banking, or consumer/commercial banking preferred
• Business Acumen: Strong understanding of deposit products, banking P&L, and competitive dynamics
• Risk Management: Knowledge of operational risk frameworks, control design, and regulatory requirements
• Executive Communication: Excellent written and verbal communication skills; ability to synthesize complex information for executive audiences
• Project Management: Ability to manage multiple priorities, drive projects to completion, and hold stakeholders accountable
• Analytical Skills: Strong quantitative and qualitative analytical capabilities; comfortable with financial data, trend analysis, and customer qualitative insights
• Relationship Building: Ability to influence without direct authority; credibility with cross-functional partners
• Attention to Detail: High standards for accuracy and completeness
• Process & Routine Oriented: Systematic thinker who can design scalable processes and frameworks
• Bachelor’s degree in business, engineering, computer science, or related field; MBA or advanced degree preferred.
• Proven track record of leading successful product transformation initiatives in a fast-paced, technology-driven environment.
• Strong understanding of product development methodologies, agile practices, and emerging technologies.
• Excellent leadership and communication skills with the ability to inspire and influence cross-functional teams.
• Strategic thinker with the ability to translate vision into actionable plans and initiatives.
• Experience with change management and organizational transformation efforts.
• Analytical mindset with the ability to leverage data to drive decision-making.
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Ability to adapt to a new environment and demands

Exempt Status: (Yes = not eligible for