Director, Customer Engagement & Development

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Overview:

The Director, Customer Engagement & Development is a key member of the Marketing Team. The Director will manage a team of 5 Customer Development Managers (CDM) that are responsible for External Expert (EE) engagement and development, peer-to-peer education and support, key accounts, regional congress presence, and gathering business insights to support strategic brand planning. The CDM Leader will be responsible for strategizing and aligning with Marketing Strat Comm and Brand leads to ensure optimal pull-through of key training and educational initiatives, while delivering analytics and metrics consistently to help assess progress and execution. CDM leader will also collaborate with Region Directors and DNA team to identify opportunities for Marketing support within key Academic Medical Centers and private practices.

Key Responsibilities:

• Act as the Customer Development Manager (CDM) Leader across all promoted Therapeutic indications and Migraine portfolio
• Manage a team of 5 direct reports
• Build solid relationships and become a trusted advisor to therapeutic area leadership, informing brand strategies and tactics based on clear, objective customer insights.
• Direct and manage projects including execution of marketing plans, initiatives and tasks
• Maintain organizational knowledge on all insights and performance data generated relative to the therapeutic area supported, including market and competitive trends
• Participate in business and marketing plans process
• Must be able to manage effective written and oral communications with EEs, including the ability to confidently represent and protect AbbVie’s interests during interactions and/or collaboration