Senior UI/UX Designer - Cloud Observability

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Global Cloud Operations (GCO) Organization at ServiceNow is growing rapidly and we are looking for someone to join the GCO Engineering team with a passion for solving complex UX challenges through best practice and design thinking. As a UX Designer, you will collaborate with Product owners, and the research team to form and drive the vision for what a world-class digital experience could and should be for a customer-facing product.

We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of products. You will be part of the growing engineering organization. We create new and compelling experiences for ServiceNow - enabling people around the world to get more done, faster than ever be

What you get to do in this role:

• Independently lead and drive large-scale design projects for our post sale experiences
• Design, prototype, and launch compelling products both aesthetically stunning and bar-raising for interaction design
• Execute end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
• Collaborate with user researchers to define and conduct user research to truly understand our customer's and users goals and needs
• Coordinate and integrate the work of fellow designers for a seamless and unified experience
• Engage with product teams at a strategic level to frame what we need to build and how to get there

Qualifications

To be successful in this role you have:

• 4+ years of experience as an interaction designer, user experience designer, or similar role, with a history of operating at a senior level
• An inspiring portfolio showing us how you researched and crafted great experiences
• A clear systems-thinking and empathetic approach knowing how everyone and everything fits within the system to make informed decisions
• Expert in design and prototyping tools (Sketch, ­Figma, InVision, etc.)
• Ability to understand and distill complex problems into elegant, intuitive solutions
• Ability to promote and champion your design and strategy solutions based on reason, research, and data
• Experience working in an iterative and agile development environment
• Strong written and verbal English communication skills
• Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams
• Self-starter who can work with minimal supervision in a fluid, fast-paced environment

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For positions in the Bay Area, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away pla