Director, Program Management

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
We seek a Director of Program Management to oversee and ensure the delivery of the total portfolio of projects and programs for the Revolving Credit product line. You will report to the Sr Director of SMB & Financial Services.

Meet our team:
The Revolving Credit team manages PayPal’s consumer suite of credit card products, including PayPal Credit and the PayPal Cashback Mastercard, that provide PayPal customers with rewarding and flexible ways to pay for their purchases.

As the Director of Program Management for our Revolving Credit products, you will be required to elevate progress updates across senior leadership teams, executives, internal project team members, stakeholders, and external service providers to create, measure, and communicate program goals, plans, milestones, timelines, and metrics for assigned projects.

Your way to impact:
You will work closely with members of Product Management, Engineering, Visual Design, Content, Sales, Marketing, and Operations teams, as well as with all levels of management within the organization, to facilitate the tracking and resolution of resource requirements, program activities, and commitments.

Job Description:

Your day-to-day:

In your day-to-day you will:

• Provide oversight and program leadership across the Revolving Credit product portfolio. Evaluate, implement, and enhance project management best practices and governance operating model to strengthen program teams, tools, and communication channels. 
• Collaborate with Product Management, Architecture, Design, Engineering, and business partners to develop and execute plans. 
• Manage all aspects of programs, including defining and prioritization, mobilizing cross-functional teams, project execution tracking of milestones and schedules, resource planning and management, risks/issues remediation, and providing program management expertise to deliver impactful business and customer outcomes.
• Hire, inspire, and coach a team of program managers, lead the team to build trusted partnerships across product and platform teams, and grow domain expertise. 
• Lead the organization to streamline processes, simplify and accelerate execution, manage objectives and key results, release on time, and bring tooling efficiencies.
• Effectively engage with people at all levels, from front-line team members to VPs, SVPs, and C-level executives, communicating continuously with partners throughout the organization. 

What do you need to bring: