Technical Writer III

We are seeking a detail-oriented and highly skilled Technical Writer to produce high-quality documentation that contributes to the overall success of our products and services. The ideal candidate will have experience in creating clear, concise, and user-friendly content for a variety of audiences including developers, end users, and internal stakeholders.

How You Will Make an Impact: 

• Research, write, create , and edit, Standards  documentation, technical specifications, SOPs, Process Flows, 
   
• Work closely with Site Ops Managers , engineers and SMEs to gather technical information and requirements 
   
• Support the development of structures and frameworks for standards  releases, Standards changes  , and new feature rollouts, ensure full and comprehensive lifecycle of the documentation.
   
• Create diagrams, flowcharts, and other visuals to support documentation, including points for reporting, tooling and automation 
   
• Ensure content is consistent with Meta, IDC and Infra documentation standards and meets industry best practice also
   
• Manage documentation lifecycle including requirement capture, drafting, peer review, publishing, and version control.
   
• Collaborate with the Site Ops KM team in Maintaining standards repositories and help systems using all Meta Standard ( G Suite, GSD, Jira etc ) tooling.
   
• Participate in user testing and incorporate feedback into documentation improvements.
   

• Ensure documentation is accessible, searchable, and user-friendly.

   

What you will need to Succeed:

• Minimum 3+ years of experience in technical writing, preferably in a technology or software environment.
   
• Bachelor’s degree in English, Technical Communication, Computer Science, or related field.
   
• Excellent written and verbal communication skills.
   
• Strong attention to detail and ability to simplify complex information.
   
• Experience with authoring tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word, or Markdown editors.
   
• Familiarity with version control systems (e.g., Git), documentation platforms (e.g., Confluence, ReadTheDocs), and issue tracking tools (e.g., Jira).
   
• Ability to work independently and as part of a cross-functional team.
   
• Experience with API documentation using tools like Swagger or Postman.
   
• Knowledge of XML, HTML, CSS, and Markdown.
   
• Familiarity with Agile/Scrum development methodologies.
   
• Understanding of accessibility and usability best practices in documentation.
   

• User Experience, human-centered and/or heuristics experience in writing end user documentation.

   

Work Environment

• Fast-paced, collaborative environment.
   
• May involve occasional meetings across multiple time zones
   
• Opportunities for remote or hybrid work arrangements.