Group Product Designer - Store Sales & Service Technology (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. 
 
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! 

Overview 

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can lead our teams to enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products. 
 
As a key leader within the Store Technology portfolio, the Group Product Designer will lead and manage a team of Product Designers to deliver exceptional experiences to our Athletes and Teammates both in-store and across channels. You’ll partner with stakeholders and cross-functional technology leaders to shape the in-store experience within the broader end-to-end Athlete journey. Your team will focus on delivering seamless experiences across sales, checkout, services, and more—integrating software, hardware, and teammate operations. You’ll also play a key role in maturing the design practice across the Stores organization and beyond. 

Role 

• Human-Centered Advocate 
  Expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products. 

• Evidence & Risk 
  Guiding teammates on how to avoid extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business. 

• Discovery 
  Guiding teammates through a process rooted in problem solving frameworks, where they leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems. 

• Experimentation 
  Learning is a critical part of your management philosophy, which allows teams to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth. 

• Data-Driven 
  Guiding teammates on how to leverage mixed methods data insights to drive decision making. 

• Development 
  This is where everything comes together as your teams commit to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process. 

• Feedback 
  You provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders, and leadership in order to aggregate and activate this feedback in meaningful ways. 

• Leadership & People Management 
  You are expanding your capabilities in leadership by managing design for multiple product areas, developing a deeper understanding of cross-product domains and how this supports the overall strategy of the portfolio. In addition, you are responsible for supporting career development and growth opportunities for designers who report to you. 

Job Duties & Responsibilities 

Leadership – How you expand your influence through strategy, decision making, coaching, and management 

• Managing product designers, inclusive of performance, career planning, and growth / development opportunities. 

• Identifying and collaborating with stakeholders to improve business proficiency as well as influence others on the value and implementation of human-centered design principles. 

• Actively coaching and mentoring product designers and cross-functional peers or stakeholders regarding design process, frameworks, implementation, and measurement.