Operations Assistant

🚕 Are you keen to work somewhere that’s stimulating and friendly? This could be the place for you!

We are looking for an Operations Assistant to join us at Komodo Claims (US), powered by INSHUR! Working onsite at our Dallas office 5 days a week, supported and reporting to the Head of Claims, you'll be joining a friendly claims team of 50 who believe in delivering great customer service at scale.

We value high performance and care deeply about making Komodo Claims a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What you'll do

Join us as an Operations Assistant and make a real impact! You'll be responsible for ensuring all mail communications are swiftly and accurately uploaded to our claims management software, enabling our claims specialists to deliver excellent service to our customers. This role is your chance to champion our high standards and values, and gives career-minded individuals the option to build a career in a fast-growing company.

Some of the things you’ll be doing;

• Mail Processing: Opening and scanning large volumes of mail communications.
• AI-Assisted Filing: Utilizing AI tools to identify and correctly file scanned documents into the appropriate claims files.
• Data Entry: Accurately entering information from scanned documents into the claims management system.
• Claims Team Support: Ensuring mail communications are uploaded in a timely manner for action by claims specialists.
• Payment Support: Assisting with the processing of incoming payments and the issuance of outbound claim payments
• Operational Support: Supporting day-to-day back office claims processes to improve efficiency.
• Administrative Support: Assisting with other general office administration tasks as needed.
• Standards Adherence: Upholding wider operational standards and contributing to a well-organized claims process.

🎯 While we prioritise aptitude and passion over a strict checklist of requirements, we've outlined a core set of skills we believe will lead to success in this role. To make things clear, we’ve categorised them into “essentials to thrive in the role” and “additional skills that could set you apart”

We'd love to hear from you if you have these essentials to thrive in the role;

• Data Entry Experience: Proven experience working in a role that involved significant data entry, such as secretarial, administrative, or clerical office positions.
• Technical/Computer Literacy: Demonstrated technical and computer literacy, preferably with experience using macOS (MACs) and Google Suite.
• Team Collaboration: Experience working as a reliable team member, contributing positively to team goals and supporting colleagues.

… these additional skills that could set you apart

• AI Prompt Experience: Craft clear and effective prompts that guide AI models towards the desired outcomes. This involves understanding AI's potential and fine-tuning prompts to enhance the quality and relevance of results.

You’ll love it here if you: 

💡 Detail-oriented and enjoys maintaining data accuracy

👏 Take pride in being accountable and owning your responsibilities.

🚀 Enjoys process improvement and takes ownership of responsibilities

You may not enjoy working here if:

⏳Prefer a slow-paced work environment

🤔Enjoy doing the same tasks every day

What to expect from the process: 

Screen & Intro: 30-45 minute video call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute video call with the Head of Claims and People Partner to delve into the role, including technical questions, company fit and an opportunity for you to ask questions.

What we offer

Our budget for this role is $40,000 base salary. 

We offer all our employees stock options. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

🌴 25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays

🩺 Medical, dental and vision health insurance plans

🛡️ Life insurance, short-term, and long-term disability benefits 

🍼 13 weeks fully paid parental leave for all new parents, regardless of your gender

💵 401(k) with 4% company match

🚉 Commuter Benefits

📚 $6