The UPS Store Project Coordinator - (Santa Clara County - Sunnyvale, San Jose, Milpitas)

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Job Description:

LOCATION: (Santa Clara County - Sunnyvale, San Jose, Milpitas)

Job Summary:
The UPS Store (TUPSS) Project Coordinator is responsible for operational guidance and support for The UPS Store Franchisees during a center event, which includes franchise renewals, transfer of ownership, remodels, relocations, and new build-outs. This field position is responsible for assisting The UPS Store Franchisees with the process to provide guidance on process and ensure a professional Franchisee Experience. 

Roles & Responsibilities
•    New Store Buildout
o    Project Coordinator (PC) responsible for inception to completion duties as follows: 
▪    Attend Phase II call with Sales and CW
▪    Design Initiation
•    DPR and all required forms
▪    Attend Design Webinar 
▪    Design revisions and approval form
▪    Center Opening Process (COP) paperwork – PC to send COP electronically to Franchisee
▪    Exterior sign order – submission of form to CW
•    Order initiation
•    Franchisee invoice payments
▪    Order Workbook submission
•    Call with Franchisee to review order in detail
•    Confirmation to CW that OW is submitted to Purchasing
•    Confirmation to CW that franchisee authorized EFT
▪    Gate order
▪    Setting up new franchisee for training
▪    Construction coordination
•    Check in on progress of construction project
•    Escalate any missing or damaged fixtures to vendor
•    Completion of cost ledger & punch list
▪    If it is does not physically occur in center, PC should handle it
o    Coordinate with the Franchise Consultant (FC) for on-site activities:
▪    Stocking and staging prior to open
▪    On-site for Netfor set up w/new owner (optional for existing franchisee)
▪    FC on-site day of opening (ALL) + 2 additional days for a new franchisee
o    Franchise Consultant and Project Coordinator work together on Completion & submission of compliance packet 
▪    PC Owns the completion and submission of the Compliance Packet
▪    FC assists with gathering documents and photos
o    PC coordinates with FC for on-site assistance
 
•    Relocations/ Remodel Extension/ Voluntary Remodel
o    Project Coordinator (PC) responsible for inception to completion duties as follows: 
▪    Design Initiation
•     DPR and all required forms
▪    Attend Design Webinar 
▪    Design revisions and approval form
▪    Exterior sign order or relocation of sign 
▪    OOW submission
•    Call with Franchisee to review order in detail
•    Confirmation to CW that OW is submitted to Purchasing
•    Confirmation to CW that franchisee authorized EFT
▪    Gate order
▪    Construction coordination
▪    Setting up new franchisee for training
▪    Construction
•    Check in on progress of construction project
•    Escalate any missing or damaged fixtures to vendor
•    Completion of cost ledger & punch lists
▪    If it is does not physically occur in center, PC should handle it 
o    Compliance Packet: coordinate with Franchise Consultant on the following: 
▪    PC Owns the completion and submission of the Compliance Packet
▪    FC assists with gathering documents and photos
o    PC coordinates with FC for on-site assistance

•    Transfers
o    Project Coordinator completes:
▪    All paperwork until day of transfer – FRAMIS submissions 
•    TCOP – PC to send electronic version of TCOP to buyer
•    Ownership Information
•    Review of upgrade evaluation (Rider) with buyer/seller 
•    Transfer Upgrade Agreement
•    FDD & Franchise Agreement 
•    Setting up training for Primary Operator/Certified Operator
▪    Transfer Upgrades
•    Design Initiation
o    DPR and all required forms
•    Attend Design Webinar 
•    Design revisions and approval form
•    Exterior sign order (if needed)
•    OW submission
o    Call with Franchisee to review order in detail
o    Confirmation to CW that OW is submitted to Purchasing
o    Coordination of fixture delivery
•��   Gate order (if needed)
•    PC engagement with Cushman-Wak