Data Center Customer Operations III

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Data Center Customer Operations III

Job Summary

As the Data Center Customer Operations Engineer, you will play a pivotal role in ensuring the seamless operation of our data center. Your responsibilities will encompass prioritizing, fulfilling, and meticulously ensuring the quality of time-bound ticket-driven requests within the data center environment. This includes managing tasks such as smart-hands support, installation/de-installation of cages/cabinets/cabling, handling custom orders, tape backups, and escort services.

Responsibilities
Installations

• Racks and stacks customer equipment with precision and care

• Proficiently interprets installation plans, including Visio Drawings and Spreadsheets, to implement installations accurately.

Queue Management

• Efficiently manages task priorities from the Oracle queue, ensuring strict consistency to all contribute times

Testing/Troubleshooting

• Conducts troubleshooting of switched/multiplexed/media converted circuits and calls out issues to the networking group when necessary

Cross Connects

• Installs, tests, and modifies cross-connects according to Standard Operating Procedures (SOPs), ensuring meticulous cable management of various types of connections

• Demonstrates expertise in installing and testing advanced cross-connect circuits.

Documentation/Reporting

• Maintains detailed written records of all work activity

Customer Management

• Supports customer satisfaction through timely and precise order execution and quality assurance checks

Qualifications

• Fresh Graduates are welcome to apply!

• Diploma or degree in engineering, particularly in electronics and telecommunications

• Willingness to work on rotational shift arrangements