AI Business Process CSP Scale Practice Lead

The Al Workforce business-formerly known as Modern Work-drives transformation by embedding Artificial Intelligence (Al) into the flow of work across Microsoft 365, Copilot, and agentic solutions. It empowers organizations to leverage the power of digital labor, reimagine processes and increase productivity by integrating Al into everyday workflows, from frontline to knowledge workers. This transformation is anchored in secure, scalable, and responsible Al adoption, helping customers become Al-powered organizations.

Cloud Solution Provider (CSP) partners are pivotal in scaling the Al Workforce vision, especially in the Small and Medium Enterprise & Corporate (SME&C) segment. They serve not only as trusted advisors but also enable purchase and adoption of technology, guiding customers through Al transformation journeys and enabling them to unlock the full value of Al workforce solutions.

We are looking for a strategic and execution-driven AI Business Process Partner Solution Lead to drive the scale motion for Cloud Solution Provider (CSP) partners and accelerate the adoption of agentic Artificial Intelligence (AI) capabilities within the Dynamics 365 ecosystem. This role will be responsible for design, activation and amplification of CSP partner investments across GTM and Enablement programs – to drive this exciting market development effort.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

To be successful in this role, you will need to partner closely with Al Workforce partner practice leads, Depth-CSP Marketing, Product Marketing, Engineering, and Microsoft Customer and Partner Solutions (MCAPS) teams to build and execute winning go-to-market plans and enablement strategies - to achieve CSP revenue growth and customer acquisition.

Key responsibilities will include:

• CSP Scale Strategy: Lead the development and execution of a scalable partner strategy to grow Dynamics capacity through the CSP channel. You’ll work hand-in-hand with practice leads across Business Applications partner organizations to co-design scalable solution plays, build repeatable go-to-market motions, and embed agentic capabilities like Copilot and autonomous agents into real-world customer scenarios. Focus on activating long tail csp partners, with the objective to drive incremental CSP revenue and driving net-new customer acquisition.
• Co-design Partner Go-to-market programs: Design and execute partner led funded engagements that drives top funnel engagement (1:many briefings).
• Define the partner Enablement: strategy for partner skilling and practice development: Work with the skilling and readiness teams to define learning paths, bootcamps, and certifications that support CSP and agentic practice growth. Leverage programs like LevelUp, Copilot Accelerators, and the Partner Skilling Hub.
• Performance & Insights: Measure & track progress across both Partner Go-to-market and Enablement programs and refine strategy and execution tactics based on measurement signals.Conducting relevant market and CSP partner research.
• Co-design partner go-to-market programs (e.g. funded partner engagements), and lead scale activation and execution of the programs through the CSP Channel.
• Define the partner enablement strategy for partner skilling and practice development; design and execute scale readiness engines based on the strategy
• Measure and track progress across both partner go-to-market and enablement programs and refine strategy and execution tactics based on measurement signals.
• Embody our culture and values.

Knowledge, experience and skills:

The ideal candidate will bring a host of skills and experiences including:

• Understanding of the CSP Partner/channel ecosystem.
• Familiarity with Al Workforce solution products, especially Microsoft 365 Copilot.