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Who is Housecall Pro?  

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers).

 

🤜🤛  WHAT’S IN IT FOR YOU?:

• 💻🌎Remote environment totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO - Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours - We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• A culture built on innovation that values big ideas - We are always open to new ideas that will improve the life of our Pros!
• Work in your own time zone - Because we don’t think that you should miss those memorable moments with your friends and family!
• Newest MacBook (or PC if you prefer!) + Setup Fee ($500) - What is an engineer without the right tools right? Here in HCP, you can choose your computer and  set up your home office!

 

We know what you are thinking…WHAT IS THE ROLE AND WHAT WILL YOU BE DOING? 👀

As a Customer Data Platforms Staff Engineer, you own and manage our customer data infrastructure, ensuring data accuracy, governance, and usability across the organization. You act as a bridge between engineering, product, and marketing teams, bringing a product-focused lens to every decision you make around data collection, structure, and analysis. You thrive when creating scalable, future-proof systems that allow for real-time insights and help drive product innovation, customer understanding, and strategic growth.

You have extensive hands-on experience with customer data platforms (CDPs) like Segment and Amplitude, and a strong grasp of how data integrity and precision directly influence user experiences, product outcomes, and marketing effectiveness. You champion the importance of data-driven product development, ensure data privacy and governance best practices are upheld, and thrive in a fast-paced, dynamic SaaS environment.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

 

In your daily routine, you will: 

• Own and manage the Segment and Amplitude platforms, overseeing data sources, destinations, tracking plans, and integrations with downstream systems (i.e., Salesforce, Snowflake, martech platforms)
• Collaborate with product, engineering, and marketing teams to design and implement event tracking schemas that capture meaningful, actionable insights
• Ensure data governance, standardization, and quality across all customer and product analytics pipelines
• Define and enforce best practices around event tracking, naming conventions, taxonomy, and data quality
• Monitor system performance, proactively identify and troubleshoot data pipeline issues, and build monitoring frameworks to maintain system health
• Improve and expand identity resolution strategies to strengthen anonymous-to-known user workflows
• Partner with product managers to continually optimize tracking strategies that inform product usage patterns and customer behaviors
• Stay current on emerging capabilities within Segment, Amplitude, and related customer data tools, driving adoption of new features when they enhance self-service analytics
• Support compliance with data privacy regulations and internal data governance standards
• Align with engineering leaders, to ensure scalable data infrastructure that empowers real-time decision-making across the organization
• Demonstrated experience in build