Consumer Communications Lead - External and Internal

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Role

The Stitch Fix team is looking for a communications lead to support the company’s external communications efforts for consumer-facing initiatives. The role will also provide  internal communications support for consumer launches and relevant efforts by the marketing and product and technology teams. The Communications Lead will report to the Senior Manager, Consumer Communications and will also work closely with the Senior Manager, Internal Communications.

You're excited about this opportunity because you will…

• Play a critical role driving awareness and consideration for Stitch Fix, and will work on communications efforts that insert Stitch Fix into the cultural zeitgeist.
• Partner closely with cross-functional stakeholders including marketing and product and technology, to develop communications campaigns targeting both external and internal audiences.
• Develop consumer communications programs with agency partners; serve as the project manager for these programs including owning material development and media execution.
• Build media relationships on behalf of Stitch Fix with consumer media and pitch stories  regularly.  
• Partner with marketing to create a cohesive program across earned and sponsored content, including affiliate content. 
• Support marketing / product and technology internal communications events (e.g., Divisional All Hands) by partnering with business leaders on planning and execution, including content development and management of logistics.
• Support appearance of key marketing and product and technology leaders at enterprise events, including content development. 
• Be a brand ambassador by protecting and promoting the Stitch Fix brand and always looking for opportunities to tell the Stitch Fix story externally and internally. 
• Measure and optimize the effectiveness of communications and advise on pivots as needed.
• Identify communication gaps and challenges and create solutions to overcome them. 
  

We’re excited about you because…

• You have a breadth of communications experience – You have 5+ years of experience in communications, a mix of agency and in-house, ideally working within the retail and/or technology industries. 
• You are passionate about the way communications impacts employees  –  You believe in 360 communications and are excited to develop impactful programs that reach internal and external audiences.   
• You are a strategic thinker – You see the bigger picture and are able to identify the  information needed to effectively communicate to your target audiences. 
• You’re a natural storyteller – You are a pro at developing narratives and effectively reaching external and  internal audiences with strategic messaging across multiple channels and mediums.  
• You’re adaptable and a self starter -- You consistently perform under the pressure of tight deadlines. You take a proactive approach to your work, and are comfortable trying new things in a fast–paced environment. 
• You are a strong partner and value collaboration – You seek cross-functional collaboration, are receptive to feedback and can successfully work through ambiguity.
• You are passionate about what you do –  You’re curious, love to learn, and have a keen interest in retail, fashion, and technology. You value a feedback-oriented culture, and you are excited about what you could make possible at Stitch Fix.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything