Program Manager

SUMMARY

BERING STRAITS PROFESSIONAL SERVICES LLC, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Program Manager for Consular Affairs in Washington D.C.  The Program Manager provides a high degree of autonomy and expertise in strategic planning, complex analysis, and coordination of larger projects. The program manager will play a crucial role in guiding program direction, making significant contributions to policy implementation, and overseeing program execution.  Wage/Salary Annual $130,000 -$135,000.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Manage the Event Support staff, Travel Account Management Support, Warehouse Support, and Distribution Center (“Mailroom”) Support staff ensuring proper procedures and policies are followed and services are delivered on time.
• Direct and supervise staff ensuring completion of all daily duties and maintain 100% accountability of deliverables within ILMS, and/or CA Management Software Systems, and/or Excel electronic spreadsheets or logs.
• Maintain metered mail electronic reports and ensure accounts are being charged correctly with 100% accountability in the DOS/CA software systems.
• Track funding expenditures on metered mail accounts and provide a written funding request when funding reaches a given threshold for replenishment as determined by the GTM.
• Coordinate, schedule, approve, and report leave ensuring sufficient coverage of the Events Team, Distribution Center, and Warehouse staff to meet required coverage hours.
• Provide monthly planned leave reports 30 days out to GTM.
• Determine and submit as necessary any scheduled overtime in advance to GTM/COR for approval or in cases of unscheduled overtime after the occurrence.
• Monitor Distribution Center’s (“Mailroom’s) group email address for incoming email inquiries ensuring staff acknowledge, marks, and responds within two hours and follow up to inquiries within one (1) business day.
• Investigate, document, and report customer complaints on the day of occurrence to the GTM if customer’s materials are not received as requested or are late; and complete a follow-up report of findings within two (2) business days.
  • Serve as the liaison to the GTM.
  • Provide GTM weekly written reports regarding task updates, completions, work volume, staffing coverage, and difficulties/issues encountered by staff.
  • Operates within customer provided guidance, contract limitations and company business and policy directives.
  • Ensures that all required resources are available for program execution.

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum Necessary) Qualifications

• S. citizenship and the ability to obtain/maintain a minimum SECRET clearance.
• Bachelor’s Degree or High School Diploma with six (6) years specialized experience in related distribution operations.
• Possess working knowledge of DOS proper regulations and procedures for handling mail as outlined in 14 FAM 700/FAH-4/-5 Pouch and Mail Handbook including safe handling of suspicious mail.
• Possess working knowledge and familiarity with DOS’ ILMS Diplomatic Pouch and Mail (DPM) and Mail Management System (MMS) software and hardware; and the Warehouse Management System (WMS) software and hardware used to track and account for all accountable items.

Knowledge, Skills, Abilities, and Other Characteristics

• Proficiency in the use of Microsoft Office Suite.
• Demonstrated strong written and oral communication skills.
• Display excellent customer service skills and interpersonal abilities during conversations, both verbal and written, with DOS employees at all levels, other contractors, and other Federal counterparts.
• Demonstrated timely and proficient organizational skills with the ability to work independently, with no supervision, and multi-task in a high volume, fast-paced work environment.
• Demonstrated ability to have a flexible, team-oriented approach to work while building and maintaining strong working relationships with colleagues.

Preferred