Sr Customer Advocate, Office of the CCO- AMS region

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The AMS Customer Advocate opportunity is a career accelerator and chance to be an integral member of the Office of the Chief Commercial Officer (CCO). This is an exceptional opportunity to work alongside senior executives, and our largest and most strategic customers. In this role, you will design and execute high-impact customer programs in AMS, working closely with the CCO to ensure all interactions – from pre-briefing to follow-up – exceed customer and CCO expectations.

This role will help prepare the CCO for major interactions with customers, partners and internal/external stakeholders. This Customer Advocate will closely work with field sales, marketing, product teams, and other cross-functional teams to ensure an impactful experience for our customers and CCO before, during, and after the engagement. Advocate will prioritize, calibrate, prepare, deliver, and follow up on the CCO customer engagements with the highest standards of quality. Optimizing the CCO’s engagement with Customers end-to-end.

This Customer Advocate will be a key driver of cross-functional efforts, collaborating with field sales, marketing, product, and other teams to deliver best-in-class customer experiences. By leveraging your strong communication and relationship-building skills, you will directly contribute to our ServiceNow growth strategy, providing strategic guidance and thought partnership to the CCO.

Responsibilities:

· Collaborate with Customer Advocate Director to execute on the AMS Customer Engagement strategy of the CCO

· Lead, organize, and manage executive-level customer engagements for the CCO in line with pipeline maturity and long-term relationship development priorities

· Attend customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items

· Develop key metrics, capture and analyze data to continuously improve the impact of the CCO

· Organize, and manage executive-level special projects to explore and implement changes in customer engagement

Qualifications

· Must be in NYC office at least 2 days a week, ideally located in NY or open to relocation to NY

· Willingness to travel up to 50% across AMS

· Willingness to work flexible, fluctuating hours across multiple time zones

· 10 years of relevant work experience

· 5-10 years in a previous account executive role (ServiceNow strongly preferred)

· 5+ years engaging with and influencing C-level executives

· Executive presence, leading and communicating with confidence at all levels internally and externally

· Demonstrated success collaborating across a large, matrixed org environment with virtual stakeholders

· Understanding of ServiceNow’s corporate strategy

· Proven capability coaching and guiding high-performing sales teams in indirect matrix capacity

· Exceptional verbal and written communication skills, with the ability to simplify complex ideas in a concise manner

· Demonstrated passion for learning and agility

· Seeks and quickly acts on feedback to evolve programs and approach

· Ability to manage change and ambiguity with an action-orientation and strong work ethic

· Sha