Route Specialist- Delivery Route

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

 

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Route Specialist (Route Driver Sales Support )

Salary: $46,800-$62,400 yearly

Monday-Friday

 

 

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies throughout route driving support. 

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparer
• The Route Specialist will perform all functions of a Route  Associate but will not have a set customer base.
• This role is crucial in providing excellent route service through the pick-up, cleaning, maintenance, and delivery of uniform and facility services products to business customers
• The Route Specialist will also be responsible for filling in for absent  Customer Associate and increasing catalog. 
• This position is designed for individuals who thrive in a dynamic environment and are eager to contribute to the success of the team by ensuring customer satisfaction and operational efficiency
• ation and follow-up, invoice accuracy
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry and operations

Company Values & Benefits

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment 

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do 

EOE / Drug-Free Workplace 

 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.