AI & Digital Experience, Director

 

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

Be Customer Obsessed: Prioritize our customer’s success and drive value for them

Innovate with Agility: Adapt, experiment and take risks

Deliver Results: Operate with urgency, focus and accountability

Collaborate Openly: Inclusivity of people, ideas and information

Operate with Integrity: Do the right thing through transparency and fairness

Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $155k - $200k (Targeting $175k) 
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity:

At Syncro, we don’t just build software for IT teams; we build the tools that empower them to scale. Our website shouldn’t just describe that value. It should create it.

We are looking for a Director of AI & Digital Experience to transform the Syncro website into an intelligent, value-creation engine. This isn’t a content publishing role or a traditional web management position. You will own the end-to-end digital architecture that turns curious visitors into high-intent, informed buyers. 

By leveraging AI-enabled journeys, interactive product experiences, and intelligent qualification systems, you will ensure our prospects feel the power of Syncro’s platform before they ever speak to us directly.

What You'll Be Doing:

• Architect the Future of Buying: You will design the digital journey from first click to high-intent action, moving prospects through product narratives and guided AI exploration flows.
• Product-First Experiences: You will own our experience-led strategy, implementing platforms that create interactive demos and libraries that show (not just tell) what Syncro can do.
• Scale Intelligence: You will deploy AI qualification systems to educate and route visitors, ensuring our qualification feels like a helpful concierge service rather than a gatekeeper.
• AI Enablement Layer: You’ll build automated demo scripts, voiceovers, and personalized segments, treating AI as a core architectural layer of our digital presence.
• Continuous Evolution: Operating a disciplined CRO program, you’ll treat the website as a living product, running constant experiments to refine demo placements and interactive flows.

What You’ll Own:

1. Prospect Journey Architecture: Designing how prospects move through product narratives, proof points, and qualification.
2. Interactive Product Systems: Implementing and managing self-guided tours, demo libraries, and contextual product experiences.