Software Account Manager

Job Title: Software Account Manager
Company: Snapsheet
Job Location: Remote
Job Type: Full-Time

About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. 

What you’ll get:

• Remote working environment - your new commute is however long it takes to walk to your desk!
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more! 
• Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun -  Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more! 

Job Overview 

As an Account Manager at Snapsheet you produce, nurture, and grow client relationships with top insurance carriers, insurtechs and TPAs utilizing Snapsheet’s claims software. With your experience in P&C Insurance claims, you understand the unique challenges Snapsheet’s clients face and advocate for the Snapsheet solutions that can make their lives simple.

Equally, you immerse yourself into Snapsheet by completely understanding the capabilities of our products and team. As an Account Manager, you are the glue between our clients & Snapsheet and will be the primary contact for customer issues/questions. As such, you work extremely close with our leaders to make sure we are always providing best in class solutions for our clients. 

Responsibilities

• Own and develop trusted relationship with customer by understanding customer priorities and roadmap
• Proactively mitigates potential risks internally and externally
• Work closely with service colleagues (S&I, training and support) on assigned accounts to develop to ensure client success and satisfaction.
• Extract, analyze, and assess client business needs and workflows while making consultative recommendations
• Act as a conduit between customer and product team to communicate customer feature requests and product gaps
• Make recommendations on system configuration to support a client’s business goals and objectives
• Identify upsell opportunities and collaborate with the partnership and sales team to drive ancillary revenue 
• Work across the firm to drive resolution of identified issues and escalate issues where appropriate
• Provide internal feedback on existing features and contribute to the design of new features.
• Articulate client needs objectives and work across the firm to develop and propose solutions
• Maintain regular contact with key decision makers and stakeholders to ensure customer’s desired outcomes are well understood, documented and monitored 

Qualifications

• Bachelor's Degree in a relevant field 
• Strong understanding of P&C claims process
• 3+ years of relevant experience working for or with claim organizations
  • B2B Client Services background within P&C industry
  • P&C claims experience
• Ability to work cross functionally and collaborate with others
• Critical thinker and self starter
• Excellent communication skills

We’re Built to Grow With You – And That Starts With How We Support You<