WDS Regional Operations Director

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Finance is one organization composed of ten functions forming the financial backbone of DTCC, leaders who stand at the forefront of DTCC’s competitive endeavors across the globe. From accountants and financial analysts to internal consultants and workplace designers, the CFO Organization employs diverse individuals who work together to help make DTCC a global leader in the financial services industry.   Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• This role is onsite.

The Impact you will have in this role: 

The Workplace Design and Services Regional Operations Director will serve as the day-to-day operational lead for DTCC's real estate portfolio of properties located in the Dallas Metro Area. The individual will be the primary engineering SME managing multiple properties. The role entails coordinating maintenance, incident elevation, OPEX management, capital projects and long-range forecasts, seeing opportunities for improvement, and more. 

Your Primary Responsibilities: 

• Responsible for the management, operation, maintenance, and readiness of all critical physical infrastructure (UPS, HVAC, Emergency Generators, high and low voltage electrical systems, monitoring and control systems, and fire detection/suppression systems).
• Oversees the tracking and control of projects in progress, setting up equipment testing schedules, preventative maintenance schedules and corrective repairs.
• Accountable for the development and management of operational and capital budgets.
• With the support of senior management, accountable for the development, maintenance, and implementation of the capital upgrade plan for all building and critical systems.
• Identifies and recommends strategies and standard methodologies to reduce operational costs and improve service levels
• Responds to and supervises emergency situations during and after standard hours for the purpose of resolving immediate operational concerns, developing root cause analysis, and system repairs and restoration
• Ensures compliance with fire prevention, general safety, health hazards protection and emergency preparedness.
• Assesses incidents, complaints, (customer complaints, suggestions, or concerns) to resolve or recommend appropriate resolutions.
• Develops and implements operations and maintenance policies and procedures required to meet departmental and company goals.
• Responsible to ensure that all activities adhere to DTCC standards and follow financial and change control policies.
• Ensures full alignment to all in scope Compliance Obligations
• Collaborates with internal and external personnel to maintain DTCC’s International Organization for Standardization (ISO) multi-site certifications for Energy and Environmental Management.
• Partners with Data Center Operations, Security, and regional senior leadership to improve and optimize the current operating model.
• Performs personnel functions (e.g., interviewing, evaluating, supervising, mentoring, training, etc.) for the purpose of maintaining adequate staffing and achieving departmental objectives.
• Primary relationship owner of out-sourced contingent labor workforce and critical third-party suppliers.
• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.

Qualifications:

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Bachelor of Science Degree in Electrical or Mechanical Engineering, technical work experience. operating critical facilities and regional portfolios in the US.
• Well-versed in Data Center Electrical / Mechanical infrastructure systems (Generators, UPS, Transformers, Distribution, Chillers, HVAC systems, Fire Protection Systems, etc.)
• Ability to understand MEP draw