Program Manager, People Team

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are seeking a Program Manager to manage our global People Team’s PMO function. The ideal individual will be someone who can partner with the broader people team and our leadership in deploying project & program management practices, governance standards, processes & strategies. Our Program Manager will also focus on instituting metrics, ensuring projects & programs are well defined, scheduled, tracked, prioritized in alignment with strategic business imperatives & communicated in a consistent and effective manner. 

Your goal in this role will be not only to provide PMO Process leadership, but to support our People Team Operating model, the operating plan, foster greater collaboration, innovation and continue our mission to drive more value out of our delivery services. In this role you partner to align with the People leadership team and key people team leaders on critical processes such as program capacity management, leading the preparation and delivery of the Annual People Team execution plan, and keeping up to date our People Team Score Cards, delivery alignment, and potentially other processes and governance strategies. Ultimately you will focus on maintaining key leadership relationships, escalations, planning and nurture business stakeholder satisfaction for projects within the People Team’s program and project portfolio. Facilitate strategic program reviews on regular cadence 

Flywire is a fast-paced, dynamic company that continually presents opportunities to boldly innovate and solve complex challenges. This is an exciting opportunity to build new capability within a top fintech company and serve as the team’s go-to resource! You will be a key stakeholder working closely with People Team leaders, business stakeholders and executives. 

• Create, update and regularly enhance the PMO framework to create basic guidelines, templates and processes that will drive consistent Program Management efforts across the People Team.
• Manage People Team Programs to the agreed Annual Operating Plan (AOP), ensuring Project Portfolio planning & prioritization, demand management, pipeline, project and financial management.
• Ensure effective program deployment & adherence to program management standards (PDP/PPM), effectively managing project pipelines to optimize delivery.
• Engage in financial management activities to ensure the People Team programs and project stakeholders are responsibly & effectively managing budgets, resources, and engaging in activities that ensure effective utilization & capacity management.
• Work closely with project sponsors, cross-functional teams, & assigned project resources to develop the scope & deliverables, ensure project and program resourcing, work plans, budgets, and timelines for new initiatives
• Drive strategic programs & establish plans aligned to milestones and other People Team priorities, ensuring regular communications & updates are delivered to stakeholders. 
• Anticipate risks and roadblocks, manage program prioritization, timelines, balance business needs versus technical and/or operational constraints, and produce program reports for managers and stakeholders.
• Identify process changes within the People Team, provide leadership and effectively drives change efforts; incorporating  effective change & risk management controls
• Manage, lead, and/or support program & project teams for optimal return on investment and coordinate & delegate cross-project initiatives