Senior Manager, Fulfillment Servicing Lead

 

 

 

Requisition ID: 191955

 Salary Range: 110,700.00 - 211,800.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Position:   Senior Manager, Fulfillment Servicing – Houston, TX

Global Banking and Markets 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.  

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Purpose: Supports the identification, initiation, research and development of process solutions for MTO with the intent of improving overall operational efficiency/effectiveness while ensuring that compliance, risk and regulatory issues are adhered to.

What You’ll Do 

• Analyze/develop business requirements; assist in the preparation of business cases and project plans for approval and implementation. 
• Responsible for designing and/or reengineering existing business processes, or tools, and document operational processes to assist in managing operational risks, streamlining processes and reducing overall costs. 
• Work with the GBP Projects Team and GWT to design and transfer large scale manual processes for automation by building business requirements and providing process expertise 
• Work with the MTO Management Team to resolve highly complex, multi-faceted problems to meet the business needs of Money Transfer Operations with a specific focus on creating tangible/measurable operational efficiencies through the application of business, financial, and process engineering knowledge. 
• Assist in the development and operation of a comprehensive production management metrics process that provides necessary MIS to GBP Senior Management for decision support purposes
• Provide expert guidance and input into the development of policies and procedures regarding the execution of various transactions. These not only include delivery mechanisms, but also risk containment/reduction methods.
• Reviews/provides authorization for transactions and/or temporary credit requests to execute the requirement of servicing / amendments to existing accounts, products & services, and subsequent funding as applicable.
• Provides back up to the Sr. Managers, Managers and Assistant Managers, and coverage for the officers within the Service teams
• Demonstrate a high level of professional service to internal and external customers consistent with our role as a service provider of back office functions.
• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.