Product Manager, Customer Experience

Intrinsic is Alphabet’s bet aiming to reimagine the potential of industrial robotics. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core. 

Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.

Role

As the Product Manager for Customer Experience, you will manage customer journeys for sign-up, onboarding, support, payments, marketplace, and more. This key role will build the relationship with our users and work closely with marketing on growth and operations for retention. Reporting to the Group PM, Developer Experience, you’ll have the opportunity to take on a leading role from day one with room for growth based on the impact you deliver.

How your work moves the mission forward

• Define clear user requirements that build a platform that connects across our products
• Engage with our design team on crafting delightful user experiences
• Work with user research to understand our various stakeholders unique needs
• Collaborate with engineering to deliver on the vision

Skills you will need to be successful

• Bachelor's degree or equivalent industry experience
• 4+ years of previous product management experience
• Experience creating products that onboard and retain users
• Previous experience successfully launching multiple SaaS products and core user journeys
• Outstanding communication skills, both at the executive level and with peers
• Integrity that fosters a culture of trust across product, business, and engineering
• Ability to dive into and breakdown complex problems across multiple users

Skills that will differentiate your candidacy

• M.B.A. and/or M.S. in Engineering, Computer Science, or Design
• Experience in SaaS, Growth, and Customer Lifecycle
• Exceptionally organized and self-driven, with a strong sense of ownership on all projects
• Experience with building a product from 0 to 1

The US base salary range for this full-time position is between $139,200 - $212,520 + bonus + equity + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.

At Intrinsic, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please contact us at: candidate-support@intrinsic.ai.