Product Manager

Job Description

Krakow: Product Manager - Omnichannel Routing  - Job Description

What's the opportunity

The team at Zendesk is constantly rethinking how the future of outstanding software will look like for our customers all over the world. We've done so successfully over the last couple years, and we know it takes an amazing team to build fantastic products. That is why we are looking for a Product Manager who loves to tackle complex problems to join that team and help us shape our vision. Does that sound like you? If so, be sure to read on!

We value collaboration and within Product, we work with lots of cross functional teams like Engineering, Design and Product Marketing to solve big problems for our customers. Do you like and use agile processes and believe that pragmatism always triumphs over dogmatism? Do you value customer insights? Join us to own the roadmap and enjoy the impact we have improving it.

What you'll be doing

• Define and be responsible for the product roadmap and prioritization of an evolving, omnichannel routing capability that helps teams improve their operations and decision-making to achieve their targets

• Work as part of a team defining the evolution of how routing work in an AI world, delivering best of breed capabilities and ease of use. 

• Work closely with a dedicated team of engineers, product designers, product marketers to deliver cross-functional projects that excites customers

• Meet with amazing customers, analyze product data, and research competitors to develop and communicate a vision for how we will keep building a phenomenal product/business

• Combine customer insights, market trends, and our vision of delivering powerful capabilities in a simple way

• Be a key part of Zendesk's mission of championing customer-facing teams; defining and delivering features that support our customers and helping us meet some of our most meaningful business goals

What you bring to the role

Basic Qualifications:

• 2+ years of Product Management experience under your belt, and you’ve spent most of that time working within a high-paced, agile software development environment

• Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities

• Experience balancing long term strategy and delivering incremental value to customers along the way

• The drive to deeply understand the market, customers and product

• Excellent written communication skills for varying audiences: customers, engineering, marketing, program management, and executives

• Passion for proactive problem solving and ability to extract their essence while backing up your decisions with data

• Hunger for learning, continually developing your skills, contributing to how we could work better, but also mentoring your colleagues

Preferred Qualifications

• Experience working in the Customer Experience industry

• Design, engineering or data analysis background

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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