Customer Transformation Advisor (CTA)

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

As a Customer Transformation Advisor (CTA), you’ll serve as a trusted advisor to C-level executives, bringing deep transformation experience from roles such as CIO, GBS leader, or strategy consultant. You’ll lead strategic customer engagements to drive enterprise-wide value realization, embedding Celonis into long-term roadmaps through our Customer Engagement Model. You’ll focus on enabling process excellence, building Centers of Excellence, and operationalizing continuous improvement — all to deliver measurable outcomes in growth, profitability, and customer retention.

The work you’ll do:

Key Customer Engagement Responsibilities:

• Align with leadership to develop and strengthen the Customer Engagement Model
• Drive adoption of Industry Strategy Value Framework and transformation blueprints
• Provide thought leadership on Process Intelligence, Execution Management, and AI-driven outcomes
• Collaborate with Value Engineers, Service Consultants, and GSIs to translate strategy into executable roadmaps
• Oversee setup and execution of Centers of Excellence within key accounts
• Support NAM Change Maker Program by regional chapters
• Define and implement Continuous Improvement Process Operating Rhythm using
• Control Towers and KPI dashboards
• Serve as account sponsor for strategic transformation delivery and scalability
• Lead and manage NAM EBC staff to align with executive and customer goals
• Support Quarterly Business Reviews to align with Customer Success and account growth
• Act as strategic connector across Celonis functions and Executive Sponsor in customer accounts
• Build trusted C-suite relationships through joint strategic planning
  
  

Key Leadership & Management Role & Responsibilities:

• Support Industry portfolio P&L business
• Develop methodologies, playbooks, training, and enablement with CEM advisory team
• Participate in NAM EBC staff to improve C-suite customer engagement
• Enable advisors to deliver industry-specific transformation leadership
• Build Account Playbooks and Strategic Plans to grow and retain customers
• Establish governance models to track value realization, ROI, and operational improvements
• Ensure measurable CTA practice success contributing to ARR and profitability
  
  

Industry, Customer Council, & Change Maker Role & Responsibilities:

• Participate in NAM CIO & GBS Councils to enhance customer satisfaction and reduce churn
• Engage in NAM Change Maker programs across regions
• Represent CTA in industry forums, executive briefings, and conferences to drive new revenue
• Coordinate with Global CIO & GBS Councils at Celosphere for NAM chapter
• Drive growth of new and existing Council and Change Maker accounts

Cross Functional Support Responsibilities:

• Collaborate with Product Development, Marketing, AE, VE, and Service Consultants to align Industry Value Paths for customer GTM offerings

The qualifications you need:

• 10+ years of enterprise transformation experience/leadership, preferably in corporations, consulting, strategy execution, and/or enterprise SaaS.
• Deep understanding of industry-specific operations and value chains (e.g., R2R, P2P, O2C, H2R).
• Proven track record of working with senior C-Suite executives and relationships and leading multidisciplinary teams in complex transformation programs.
• Strong understanding of process mining, process intelligence, AI-driven process optimization, or related value realization methodologies
• Excellent strategic thinking, executive presence, and cross-functional collaboration skills.
• Effective stage presence and facilitator of C-Suite audiences

Visa sponsorship is not offered for this role.

The base salary range below is for the role in the specified location, based on a Full Time Schedule. 

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

The base salary range below is for the role in Illinois, based on a Full T