Associate Director, Production Services Manager - Capital Markets

Job Summary

Job Description

What is the opportunity?

Candidate will be responsible for providing first and second line application support within RBC Capital Markets. The incumbent will take on application custodianship of multiple applications in this space and help with performing technical analysis, troubleshooting of incidents and service disruptions, infrastructure compliance and IT Risk related action items, documentation, etc. across the supported applications.

Candidate will be responsible for maintaining relationships with Operations business stakeholders through regular reporting of customer-visible incident / problem items against availability requirements and service terms; incisive trend reporting for visible incidents with biweekly frequency or (periodically) on a demand basis.

What will you do?

• Proactively acts on issues and works with the development team on resolving recurrent problems in the short and long term.

• Performs system monitoring, troubleshooting and status reporting to management. 

• Participates in infrastructure scheduling, coordination, and maintenance activities.

• Promotes the relationship of trust and partnership with business clients and other RBCCM IT teams.

• Prioritizes constantly in order to properly and efficiently respond to business needs.

• Engages in usage of innovation capabilities within the RTB team to operate productively and effectively.

• Project Coordination for upcoming changes till implementation phase

What do you need to succeed?

Must-have

• 8+ production support experience in Capital Market Domain including technical Expertise in Linux, Database, MongoDB,

• 1-2 years Docker, Kubernetes experience

• Excellent communication skills both written and verbal.

• Able to manage multiple priorities and keep management informed.

• Analytical thinking – able to solve problems in complex environments.

Nice-to-have

• ITIL Certification

• Incident Management software – including problem and change management using enterprise tools such as ServiceNow.

• Basic understanding of the trade life cycle in Capital Markets arena and Trading systems.

What’s in it for you?

We are building something completely new in a dynamically changing industry – grab this opportunity to leverage the significant resources of our business and brand to make change happen in the real world. In addition, we offer;

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• A dedicated manager who will support, coach, and work with you to develop an individual career growth plan

• Strong support from our personable Leadership team

• Ability to make a difference and lasting impact

• An agile, collaborative, progressive, and high-performing team

The good-faith expected salary range for the above position is $135,000 - $225,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.  This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

·       Drives RBC’s high performance culture

·       Enables collective achievement of our strategic goals

·       Generates sustainable shareholder returns and above market shareholder value

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Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address:

BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET:NEW YORK

City:

New York

Country:

United States of America

Work hours/week:

40

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