Assistant Branch Manager

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great team member experience. We value our team members not just for their talent, but also for the difference they make to our members and the communities we serve. We strive to help our team members live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.

This position is eligible for a $500 sign-on bonus.

Summary:

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring exceptional member service, driving sales initiatives, and managing staff performance. This role involves a combination of managerial, administrative, and member-facing responsibilities aimed at enhancing the branch's efficiency, productivity, and member satisfaction.

Essential Duties & Responsibilities:

• Branch Operations: 
  • Assist the Branch Manager in managing the day-to-day operations of the branch to ensure smooth and efficient workflow. 
  • Oversee cash handling procedures, transaction accuracy, and security protocols. 
  • Ensure compliance with credit union policies, procedures, and regulatory requirements. 
• Member Service: 
  • Provide exemplary service to members by addressing complex inquiries and resolving issues efficiently. 
  • Monitor and enhance the quality of member service provided by staff. 
  • Handle escalated member complaints and issues with professionalism and courtesy. 
• Sales and Business Development: 
  • Support the Branch Manager in developing and implementing sales strategies to achieve branch targets. 
  • Drive branch sales by promoting credit union products and services, including loans, deposits, and other financial solutions. 
  • Analyze market trends and member needs to identify sales opportunities and develop action plans. 
• Staff Management: 
  • Supervise and mentor branch staff, providing guidance, training, and performance feedback. 
  • Assist in the recruitment, hiring, and onboarding of new employees. 
  • Conduct regular performance evaluations and support staff development through coaching and training initiatives. 
• Financial Management: 
  • Assist the Branch Manager in managing the branch's budget and financial performance. 
  • Monitor branch financial metrics, such as deposit growth, loan portfolio performance, and expense management. 
• Compliance and Risk Management: 
  • Ensure branch operations comply with all applicable laws, regulations, and internal policies. 
  • Conduct regular audits and reviews to identify and mitigate risks. 
  • Promote a culture of compliance and security awareness among branch staff. 
• Administrative Duties: 
  • Oversee branch administrative functions, including scheduling, reporting, and inventory management. 
  • Maintain accurate records of member interactions, transactions, and branch activities. 
  • Assist the Branch Manager with special projects and initiatives as needed. 
• Community Engagement: 
  • Represent the credit union in community activities and events to enhance its visibility and reputation. 
  • Build and maintain relationships with local businesses, organizations, and community leaders. 
  • Promote credit union services and initiatives to foster community involvement and member growth.

Knowledge, Skills, and Abilities:

• Leadership
• Customer Service Oriented
• Sales and Business Development
• Communication Skills 
• Problem-Solving Abilities
• Attention to Detail
• Technical Proficiency
• Time Management: 

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred. 
• Minimum of 4 years of experience in banking, financial services, or credit union operations, with at least 2 years in a leadership or supervisory role. 
• In-depth knowledge of credit union products, services, and regulatory requirements. 
• Proven experience in s