Branch Manager I

Division:               Retail Banking
Department:         Various – Branch Network
Reports to:           Regional Manager
Status:                  Exempt/Officer
Grade:                   10

Salary Range:       $55,588 - $102,474

 Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:                Lebanon, CT - 554 Exeter Rd

 

Purpose/Objective:

The Branch Manager I is responsible for managing all functions of a retail branch, maximizing revenues, sales, and customer satisfaction while minimizing operating losses. Inspire, motivate, coach, and model sales and service behaviors. Lead a diverse team to achieve results, develop new business in the community, and ensure compliance with all bank standards, policies, and regulatory requirements. Mentor and coach to colleagues in areas of performance, product knowledge, account opening and customer experience process.

 

Key Accountabilities:

 

Branch Leadership & Business Development

 

· Manage, grow and retain branch deposits and revenues in accordance with the bank’s strategic plan.

· Create strategies and business opportunities to meet business development objectives and goals.

· Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.

· Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.

· Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

 

Customer Relationship Management

 

· Provide an outstanding customer experience at all points of contact. Lead by example and promote a positive attitude.

· Manage, coach, and motivate branch colleagues to deliver an exceptional customer experience and sales performance.

· Educate and assist customers with digital banking services and recommend convenient banking options.

· Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.

 

Branch Operations & Compliance

 

· Oversee branch operations audit process.

· Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.

· Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.

· Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.

· Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.

· Maintain professional branch appearance and supply inventory.

· Provide support to branch and lead team meetings

· Achieve satisfactory audit results and minimize losses.

 

Leadership & Talent Development

 

· Provide effective leadership and coaching to promote career development and growth.

· Foster a motivated, inclusive, and productive team environment.

· Responsible for hiring, retention, and performance management.

�� Conduct staff meetings and training to ensure compliance, customer relationship building, and a positive customer experience.

 

Education:

 

· High school diploma or equivalent required.

 

Experience:

 

· Minimum of 3 years of banking or management/supervisory experience.

· Proven results in a goal-oriented sales or customer service environment.

· Outside business development skills.

· Strong sales, management, and team leadership abilities.

· In-depth knowledge of bank operations, systems, and compliance.

· Experience working with commercial customers and lenders.

· Proficient knowledge of cash management products.

· Excellent oral and written co