Clinical Manager ( RN) - Los Angeles-5k sign on Bonus

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Clinical Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism and collaboration. The hours will be determined based on availability and need, with weekend and holiday shifts. 

Responsibilities

• Oversee team of nurses, medical assistants, and sonographers, the clinical team across several locations, to ensure they are meeting their day to day responsibilities
• Mentor with leads in clinical areas to help oversee clinical teams when applicable
• Provide regular feedback to nurses, medical assistants, and sonographers on performance
• Help execute an onboarding program for the clinical team. Onboarding role involves, but is not limited to, executing training materials, training in all nursing SOPs, training on the process for documentation, and shadowing / coaching 
• Work with customer leadership to ensure answering all clinical customer questions utilizing the clinical team.
• Work with finance team to ensure clinical team overhead is inline with budget and continue to push for budget improvement
• Ensure MAs are clearly trained and communicated to in regards to patient coordination roles
• Ensure Sonographers are clearly trained and communicated to in regards to patient coordination roles
• Manage patient conversion lists are executed for all locations, by holding regular meetings with appropriate clinical staff to ensure coordination is being handled
• Update and maintain Anticipated List for market to communicate anticipated cycle volume
• Oversee clinical staff (RN, MA, Sonographers) schedules in conjunction with Sr. Director of Clinical Operations and clinical leads (when applicable) to ensure there is appropriate in-office support, cross-team collaboration, patient recovery support, and 24/7 customer support by team members
• Manage schedule of per-diem nurses, if per-diem nurse are utilized in market
• Manage time cards for clinical employees (nurses, MAs, phlebotomists, sonographers)
• Oversee procedural scheduling for all OR cases and ensure the appropriate teams, including external anesthesia team, are aware of and available for cases. Oversee procedural scheduling for embryo transfers and IUIs. 
• Ensure patient satisfaction by communicating with patients who have issues or complaints and escalate complaints as needed.  

Nursing Responsibilities

• Educate patients on infertility evaluations, medications, treatment protocols and procedures
• Work with nurses to oversee patients’ cycling process - injection training, consent reviews, medication questions, and answer general process questions throughout the cycle
• Conduct nursing visits
• Ensure each patient is seen by a nurse during Cycle Visits
• Perform pre- and post-operative care of patients
• Coordinates patient treatment plans, such as Egg Freezing, IUI, In Vitro Fertilization and Frozen Embryo Transfers
• Follow RN Coordination Workflow for appropriate and complete coordination of cycles
• Ensure competition of Fast-Track coordination 
• Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Ensure all patient information is documented appropriately in our EMR according to our procedures
• Oversee daily meeting with physician(s) to r