Sr. Manager, Product Owner II, Contact Center Business Intelligence & Analytics

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

Department Overview:

The Product Owner II is responsible to ensure that a development team (pod) or multiple development teams (pods) are creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner II should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

As a Sr. Manager accountable for business intelligence, the Product Owner II, Data & Analytics is responsible for contact center platform capability performance and value management.  As a Product Owner II role within the US Contact Center (USCC), it both leads the Analytics & Business Intelligence pod with direct accountability in the Product Group to drive business performance and inform future capability investment.  Role is also active in evaluation of new work requests to inform prioritization across USCC product. 

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Deep expertise requiring significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
• Accountable for specialized product development support based on deep product expertise and expert knowledge of Agile/Scrum processes, roles and practices
• Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties
• Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
• Requires innovative thinking to develop new solutions
• Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment
• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
• Provides leadership guidance, make recommendations and collaborate with business to ensure solutions meets the business needs on a complex project or program

Education & Experience:

• Undergraduate degree and / or product certificate required
• Graduate degree preferred
• 10+ years relevant experience
• 5-7 years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Preferred Qualifications:

• 5-7 years as a Product Owner or Agile related delivery experience
• 5 + years of experienc