Crew Leader - LV

The Crew Leader serves as the leader with other technicians/crew at specific job site to ensure work is being performed as required. Directs and works with the specific technicians/crew in the provision of quality restorative and maintenance cleaning services to commercial customers at customers’ locations (office building or other commercial or institutional building) typically during the hours of 5 p.m. to 2 a.m. 

ACCOUNTABILITIES AND RESPONSIBILITIES

• Fosters a consistent flow of communication between his/her crew, clients and management.
• Ensures all work is completed per work order instructions and ensures work orders are then completed with all proper time and notes captured; notifies field supervisor/operations manager of any special circumstances or issues/problems with jobs.
• Ensure that all work orders are submitting by e-fax and that crew clocks in and out per company policy
• Completes before/after pictures of jobs as requested
• Ensures his/her team’s scheduled jobs come in at budgeted scheduled hours or better.
• Understand/accurately perform all cleaning (restorative/maintenance) methods for carpet, upholstery, fabric, leather. 
• Understand and accurately perform cleaning (restorative and maintenance) methods for hard surfaces including but not limited to ceramic and porcelain.
• Understand and accurately perform water damage restoration.
• Responsible for ensuring that his/her crew maintains a safe work area including the use of caution signs and barriers when appropriate.
• Responsible for care and cleanliness of crew’s cleaning equipment and vehicles.
• Reports to work on time and in proper uniform.
• Follows rules, policies, regulations as outlined in company handbook, and ensure that his/her crew does the same; reports any issues to management.

EDUCATIONAL REQUIREMENTS

• High school diploma or general education degree (GED)

EXPERIENCE REQUIREMENTS

• One year of industry related experience a plus
• Basic photo taking skills required
• Must have a valid drivers license and motor vehicle record (MVR) must meet Corporate Care insurance requirements.
• IICRC Commercial Carpet Certification, OR IICRC Carpet Certification preferred.
• Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
• Ability to adjust scheduled to meet business needs