Sr Program Manager | Micro Business & Fiber Multiple Positions Available

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Job Overview

The Sr. Program Manager, Micro & Fiber is a senior individual contributor who drives complex, cross-functional programs within T-Mobile's Consumer Sales channels — spanning Micro Business and Fiber. This role exists to translate channel strategy into operational execution across a range of focus areas including channel strategy and enablement, seller experience and productivity, sales tools and technology, vendor compliance, and territory and market planning. The position manages a high-volume concurrent workload requiring the ability to stand up net-new programs, govern in-flight initiatives, align senior stakeholders without direct authority, and leverage AI and operational tools to accelerate execution at scale. Success is measured by seller productivity outcomes, program delivery quality, cross-functional alignment, and the channel's ability to operate efficiently and grow.

Job Responsibilities:

• Lead cross-functional program design and execution across a high-volume, concurrent workload of channel initiatives — including seller onboarding, field readiness, tools adoption, compliance programs, reporting infrastructure, and third-party partner integration. Comfortable standing up programs with no existing infrastructure (greenfield) as well as optimizing programs already in flight. Own outcomes from intake through close.
• Drive operational accountability by establishing governance frameworks, escalation paths, performance reporting cadences, and stakeholder communication structures that keep high-priority initiatives on track. Build, maintain, and publish scorecards, dashboards, and operational reports that give channel leadership clear visibility into program health and seller productivity.
• Partner with Sales leadership, Technology, Legal, Risk, and vendor/partner teams to align tools, systems, compliance standards, and go-to-market programs with channel strategy. Evaluate, vet, and onboard sales technology vendors — including cybersecurity review, licensing negotiations, and integration into T-Mobile systems.
• Identify and resolve systemic barriers to seller productivity — including process breakdowns, tool gaps, onboarding failures, Salesforce configuration issues, and third-party compliance gaps. Diagnose root causes and drive durable fixes. Leverage AI tools to accelerate research, automate workflows, and improve execution speed across the program portfolio.
• Manage program risks, scope changes, and competing priorities by evaluating business impact, communicating tradeoffs clearly to senior leadership, and adjusting execution plans to maintain momentum and delivery timelines.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Business, Finance, Economics, Sales or related field (Required)
• 4–7 years Experience in program management, sales operations, channel enablement, or go-to-market program execution within a large, matrixed organization.(Required)
• Demonstrated experience leading cross-functional initiatives without direct authority — driving alignment, decisions, and outcomes through influence at senior levels. Proven ability to manage concurrent programs, competing priorities, and evolving stakeholder requirements from intake through delivery. (Required)
• 2–4 years Supervisory, team lead, or senior program management experience within a sales, operations, or enablement function. (Preferred)
• Experience supporting third-party labor integration, vendor compliance frameworks, or joint-venture partner onboarding programs. (Preferred)
• Exposure to territory planning, market coverage strategy, or go-to-market execution for a field sales organization. (Preferred)

Knowledge, Skills and Abilities:

• Program Management End-to-end program lifecycle ownership — from design and planning through execution, governance, and close.
• Cross-Functional Stakeholder Management Aligning senior leaders and functional partners across Technology, Legal, Sales, Operations, and Vendor organizations without direct authority.
• Operational Problem-Solving Diagnosing root causes of systemic process