Primary Details

Time Type: Full time

Worker Type: Employee

This opportunity is accountable for identifying, leading, and executing opportunities for innovation and continuous improvements for business processes. Create process efficiencies across all disciplines to improve the team’s efficiency through streamlined process improvement, coordinated service delivery, and an improved employee experience. Support operational governance for processes and vendors owned by the People Operations team (i.e. talent acquisition operations, service delivery, etc.). Develop and conduct consistent risk & control assessments per established process. Guide remediation activities to help manage risks, issues and controls to ensure compliance with company policy and regulatory requirements.

Primary Responsibilities

Continuous Improvement & Service Delivery Support

•  Review and evaluate all business processes and policies  

• Identify key priorities and make relevant improvements to ensure operational excellence and legislative compliance as well as ensuring they are fit for purpose  

• Identify and deliver service improvement activity across the function by employing process improvement methodologies and the application of innovative thinking  

• Support long term effectiveness of process improvements by working with leaders to establish, monitor and evaluate key performance indicators and support the development of best practices and procedures to align with team objectives  

• Monitor and support escalations for any issues impacting service delivery to the People function or to our customers (QBE employees)

• Support the review and testing of changes or enhancements to Workday (people information system) impacting our division 

• Collaborate with both global and local teams

Risk Management

• Undertake the day-to-day identification, measurement, mitigation and reporting of risks in accordance with the Risk Management Framework requirements  

• Report issues and manage the entry and update process into the risk and controls system  

• Coordinate review of existing issues and incidents to ensure they are being managed in line with risk management standards (i.e. root cause analysis, remediation, etc.)

• Communicate with the Risk Partner to ensure quality of issue documentation, root-cause analysis, rating, cross-functional dependencies, legal/compliance engagement, risk treatment action plans and appropriateness of target dates  

• Support the identification of key risks and proper escalation where there are control gaps by ensuring the control environment is both designed and operating effectively  

• Serve as point of contact for the regulatory compliance matters impacting the team 

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Competencies/Skills

• Deliver quality service and meet service level agreements

• Adapt and be flexible in a complex changing environment

• Prioritize interests of the company and community during decision-making

• Proven interpersonal and relationship building skills across the organization

• Act with a sense of urgency

• Build and maintain professional networks and channels of communication inside and outside the organization

• Establish a high degree of trust and credibility with others

• Organizational agility and creative problem solving to overcome obstacles and objections

• Insightful judgment to make sound decisions

• Maintain confidentiality and utilize discretion internally and externally

• Work independently wit