Cocktail Server (1 part-time)

Job Summary:
The Hotel Cocktail Server is responsible for providing excellent customer service by serving beverages and food to guests in the hotel bar or lounge area. This role requires knowledge of mixology, alcoholic beverages, and food pairing, as well as the ability to create a welcoming and enjoyable atmosphere. The ideal candidate will be attentive, personable, and able to multitask in a fast-paced environment.

Key Responsibilities:
Guest Service & Beverage Service
• Greet guests warmly, present the menu, offer recommendations, and highlight daily specials.
• Take and relay food and beverage orders accurately to the kitchen and bar, including dietary restrictions.
• Enter orders into the hotel’s POS system and process payments, including cash, credit, and room charges.
• Serve food and drinks promptly, ensuring accuracy, quality, and proper presentation.
• Provide guests with necessary items such as napkins, utensils, and condiments.
• Prepare and serve alcoholic and non-alcoholic beverages following hotel and legal guidelines.
• Engage with guests professionally, anticipate their needs, and accommodate special requests.
• Recommend drink and food pairings to enhance the dining experience.
• Offer additional items like desserts or refills to elevate service.
• Check in regularly with guests, address concerns professionally, and escalate issues when needed.
• Respond promptly to inquiries and special requests.
• Follow responsible alcohol service policies and identify guests requiring intervention.

Bar Maintenance & Organization
• Maintain a clean, well-stocked, and organized bar area and surrounding spaces.
• Remove empty dishes, glasses, and trash promptly.
• Set up the bar service area before opening, including preparing garnishes and stocking necessary supplies.
• Restock liquor, beer, wine, and other beverages as needed.
• Clean tables, chairs, and bar surfaces between guests and at the end of each shift.
• Follow all health and safety regulations to ensure a sanitary work environment.

Collaboration & Teamwork
• Collaborate with bartenders, kitchen staff, and hotel team members to ensure smooth service, sharing guest requests, dietary restrictions, and special accommodations.
• Communicate with guests, answering questions about the menu, specials, and promotions.
• Resolve guest complaints professionally and escalate when necessary.
• Assist food runners and bussers with delivering and clearing plates.
• Support teammates during busy periods to ensure smooth operations.
• Attend pre-shift meetings to stay updated on menu changes, special events, and hotel policies.

Compliance & Safety
• Adhere to hotel policies and procedures, including responsible alcohol service laws.
• Follow all food handling, safety, and sanitation guidelines.
• Monitor guest behavior to prevent overconsumption and report any issues to management.
• Ensure compliance with local, state, and federal liquor laws.
• Maintain a polished appearance, demonstrate a positive and guest-focused demeanor, and adhere to the hotel’s grooming, uniform standards, service protocols, attendance policies, meal breaks, and conduct guidelines.
• Uphold MacArthur Place’s luxury service and hospitality standards.

Qualifications & Requirements:
• Previous experience as a server, bartender, or in the hospitality industry preferred.
• In-depth knowledge of alcoholic beverages, cocktails, and food pairings.
• Excellent customer service and interpersonal skills.
• Strong communication and teamwork skills with the ability to multitask and manage multiple orders in a fast-paced environment.
• Ability to operate a POS system and handle cash/credit card transactions.
• Professional appearance and positive attitude.
• Strong problem-solving and conflict-resolution skills.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Upon hire, obtain and maintain Food Handler’s and Alcohol Service certifications as required by local laws.

Work Environment & Schedule:
• Work primarily takes place in a hotel bar or lounge setting.
• Stand, walk, bend, and move quickly for extended periods.
• Lift and carry trays of food, beverages, and bar supplies (up to 45 lbs).
• Variable shifts, including evenings, weekends, and holidays.
• High-energy, fast-paced environment with high guest interaction.
• Exposure to varying noise levels and room temperatures.

Benefits:
• Discounts on hotel stays, dining, and spa services.
• Career growth opportunities within the hospitality industry.
• A supportive team that values creativity, c