Business Services Administrative Assistant

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• The Business Services Admin provides essential administrative support to ensure the smooth operation of the business services function. This role involves managing day-to-day administrative tasks, coordinating activities, and supporting both internal and external stakeholders. The ideal candidate will have excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving.

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  Key Responsibilities:

  1. Administrative Support:

  o Manage and maintain executives’ calendars, including team monthly and quarterly scheduling meetings, trainings, and site visits. 

  o Coordinate and oversee staff schedules for Job fair events to ensure adequate coverage and efficient use of resources. 

  o Handle routine correspondence and communication with internal and external stakeholders and business as needed.

  o Coordinate hiring events, including logistics, communications, and data collection.

  o Establish and maintain performance trackers as requested to monitor and evaluate staff performance.

  2. Process and Workflow Management:

  o Manage all new referrals, ensuring they are properly assigned to BSC staff for follow-up and action.

  o Collaborate with BSM to develop and implement efficient administrative processes and procedures.

  o Monitor and streamline workflows to enhance productivity and operational efficiency. Include participant referral process.

  3. Data and Records Management:

  o Maintain and update databases and records. Collaborate with BSC staff ensure file compliance and accuracy.

  o Prepare and generate reports as needed, ensuring accuracy and timeliness.

  4. Customer Engagement:

  o Serve as the primary point of contact for customer inquiries and support requests.

  o Resolve issues promptly and effectively, providing exceptional service.

  o Conduct employment verification and communicate with businesses to confirm employment details and status.

  5. Compliance and Documentation:

  o Ensure adherence to company policies and regulatory requirements.

  o Maintain and manage confidential information with discretion.

  6. Training and Development:

  o Provide support and training to new hires or team members on administrative systems and procedures.

   

Qualifications

• Education: High School Diploma or a related field preferred; equivalent work experience considered.

• Experience: Minimum of [X] years of experience in an administrative or business services role.

• Skills:

o Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.

o Strong organizational and multitasking abilities.

o Excellent written and verbal communication skills.

o Demonstrated problem-solving skills and attention to detail.

o Ability to work independently and as part of a team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.