Localization Content Specialist, Lead

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Globalization team helps to bring Square products and services to the world. Our goal is to leverage our success in the US and deliver innovative, simple, unique, and fully localized experiences to our international customers. We are looking for a highly motivated Manager of Local Content Specialists to join our fun and fast-paced team to help us shape the Square message with maximum local relevance, amplifying our brand and products in key markets around the globe.

In this role you will: 

• Manage a team of Local Content Specialists (LCSs) in 4 continents
• Partner with other Globalization leads to enhance and implement our vision, mission, strategy and roadmap for the LCS team to scale operations while maintaining cultural expertise 
• Develop linguistic quality operational KPIs in collaboration with our analyst and other leads, and hold our translation vendor accountable to those KPIs 
• Develop & maintain key relationships with stakeholder managers and leadership
• Partner with Localization Program Manager leads to enhance our workflow and resource allocation model, ensuring proper coverage of product lines and content types in various languages

You will report to the head of Globalization, partner with the entire Globalization team, and interface with cross functional stakeholders (Product, Engineering, Marketing, Support, Legal, etc.) to ensure your team is supporting global launches on time, with high linguistic quality and within our budget.

 

Qualifications

You Have:

• 8+ years of experience in localization industry, including time as a linguist overseeing a locale on the client side
• 3+ years of experience managing Linguistic Quality Project/Program Managers, in-house within a tech company.
• Deep understanding of localization workflows for various content types
• Deep knowledge of translation management systems, vendor set up, and ideal tooling and vendor resource allocation to empower LCS workflow
• Experience optimizing operational metrics such as cost, quality, and speed to meet the needs of internal partners and ultimately end-users
• Work experience at a tech company with complex globalization processes
• Inspiring leader, fast learner, great team player, positive can-do attitude, and creative problem solver

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. 

Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. 

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage