Instructional Designer

What We DoCare Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers.
Who We AreWe care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position OverviewCare Access is seeking a skilled and experienced Instructional Designer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department.  The Instructional Designer, Clinical Education plays a key role in designing and developing high-quality instructional materials that enhance the learning experience for clinical and operational staff. This position supports the creation of engaging, effective, and accessible learning solutions aligned with organizational goals, compliance standards, and adult learning principles.  The ideal candidate brings a passion for education, a creative and learner-centered approach, and a strong foundation in instructional design methodologies and e-learning development—preferably within healthcare or clinical research environments. 

What You'll Be Working On (Duties include but are not limited to):

• Design and develop engaging, instructionally sound learning content for clinical and non-clinical staff, including e-learning modules, instructor-led training (ILT), virtual ILT (vILT), job aids, videos, and knowledge checks.
• Design and develop study-specific training materials, including protocol overviews, procedural guides, and compliance-related modules, to support clinical research site staff in the execution of individual trials. 
• Collaborate with subject matter experts (SMEs) to collect content, define learning objectives, and transform technical or clinical information into clear, learner-friendly educational materials. 
• Create detailed storyboards and instructional plans that outline the flow, pacing, and structure of learning modules, ensuring alignment with adult learning principles and clinical education goals. 
• Utilize multimedia tools and technologies to enhance learning experiences by incorporating graphics, animations, audio, and interactive elements that support engagement and retention. 
• Develop e-learning content using authoring tools such as Articulate 360 (Storyline and Rise), ensuring materials meet accessibility, branding, and instructional design standards. 
• Conduct quality assurance reviews on instructional content to ensure consistency, accuracy, and adherence to design standards, regulatory requirements, and internal quality benchmarks. 
• Support learning evaluation and feedback processes, making data-informed updates to content based on learner input, performance metrics, and stakeholder recommendations. 
• Collaborate on Learning Management System (LMS) integration, including formatting, testing, uploading, and maintaining learning content within the LMS to ensure accurate deployment and user access. 
• Assist in triaging and debugging issues or reported errors in legacy courseware. 
• Assist in maintaining course catalogues, including properly documenting new releases, sunsets, and edits.

Other Responsibilities:
• Manage multiple design projects simultaneously, meeting deadlines and coordinating with team members to maintain project timelines and delivery expectations. 
• Assist the Manager, Instructional Design, Clinical Education with various management and administrative tasks when delegated. 
• Stay current with industry trends, tools, and best practices in instructional design, clinical education, and digital learning. Apply new approaches to continuously improve learning strategies and outcomes. 
• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. 

Physical and Travel Requirements:

• This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.  
• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. 

What You Bring (Knowledge, Skills, and Abilities):

• Strong understanding of instructional design principles and adult learning theories, with the ability to apply models such as ADDIE, SAM, or Agile Learning to real-world learning scenario